Job Description

Salary

27,073 - 29,430 (pro rata) - pay award pending

Contractual hours

19.25

Basis

Part time

Region

South

Job category/type

CCTV & Community Alarms

Date posted

23/06/2025

Are you passionate about helping others and able to work under pressure?

New Forest District Council is looking for a vigilant, compassionate individual who is confident with modern technology, to join our team in our modern 24-hour control room. In this role, you'll help monitor over 120 cameras and support the delivery of our Community Alarm (Careline) service, which connects to over 2000 clients.



This is a unique opportunity to play a vital role in community safety, emergency response, and support for vulnerable residents.

What You'll Be Doing:

Monitoring over 120 CCTV cameras across public spaces and council assets to detect and respond to incidents


Liaising with emergency services, including police control centres and officers, to support crime prevention and public safety


Responding to Community Alarm (Careline) calls, assessing needs, and taking appropriate action, including contacting emergency services


Installing, programming, and maintaining alarm units in clients' homes, ensuring their safety and peace of mind

Handling out-of-hours council calls and public enquiries professionally and efficiently

Preparing and managing sensitive data, including CCTV footage, in line with data protection laws and operational codes of practice
Operating and maintaining security systems, radios, and IT platforms, including Microsoft Office and specialist software.

What We're Looking For:

Strong observational skills and the ability to remain focused and calm under pressure


Excellent customer service skills for dealing with appointment preparation, scheduling and customer enquiries.

Excellent verbal and written communication skills for incident reporting and customer interaction

A professional, empathetic, and confident approach when dealing with vulnerable individuals or distressing situations

Good level of IT literacy and the ability to learn and operate bespoke monitoring systems

Physical dexterity for equipment installation and basic maintenance

Ability to work independently and as part of a team, using initiative within established procedures

Experience handling confidential information and understanding of data protection principles
Willingness to work additional hours to cover leave or sickness when needed

Additional Information:

You'll be part of a 24/7 operation, contributing to a safer, more responsive community Part-time - example rota would be 2x Day shifts (06:00-18:00) followed by 6 days off, on an 8-day recurring pattern Enhanced DBS clearance is required due to the sensitive nature of the role Aptitude or personality assessments may be part of the selection process Travel expenses are reimbursed for home visits

What's in it for you?

A great place to work and a great team to work with, a trusting and open culture, support, respect, and self-development promoted.


23 - 24 days annual leave days pro rata 27,073 - 29,430 (pro rata) - pay award pending Bank Holiday working enhancement Local Government pension scheme Payment of professional or registration fees where these are required Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees) Free parking on-site

About us

As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.



At NFDC we believe that all our employees make a valuable contribution to the work of the council and that's why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought and self-development promoted. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance. We're keen to support career development and help all colleagues to be the best they can be.



We are proud of our values, please watch this short video to find out more. LEAF Learning Empathy Ambition Fairness (youtube.com)



If you're ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.



To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.



Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC



You must include details and dates of 'spent' convictions, cautions and reprimands and final warnings.



For more information and an informal chat about the role, please contact:



Carrie Hesp or Becky Dann on 023 8028 5523 or email

controlroomsupervisors@nfdc.gov.uk



If you're passionate about public service, thrive in high-responsibility environments, meet the essential criteria and want to make a real difference in people's lives, we'd love to hear from you.

Closing Date: 11pm on 7th July 2025

Interview date: Wednesday and Thursday 16

th

& 17

th

June 2025