Job Description

Job Title: CCTV Monitoring Station Supervisor

JOB SPECIFICATION

Reports to: Monitoring Station Manager

Contract: Permanent, Full-Time

Shift Pattern: Average of 42hrs per week, working 4 on, 4 off 12 hour shifts

Based: Glasgow HQ

Salary: 30,030 per annum

Benefits:

22 Days' Annual Leave (including Bank Holidays) Annual Salary Review Company Sick Pay Enhanced Maternity, Paternity and Adoption Pay Option to Purchase Additional Holidays Health Cash Plan.

Please Note: An SIA CCTV Licence is required for this role.

ABOUT PRIME SECURE

We are an award-winning, privately-owned, Glasgow-headquartered business providing security systems and guarding services to our blue-chip customer base across the UK. This role is based at our Glasgow HQ.

We are growing quickly and have ambitious plans to achieve a turnover of 50m per annum by 2030. We embrace new ideas and change and value everyone's input into how we continue to thrive and grow.

As part of our Road to 2030 Strategic Roadmap, we have introduced a Long Term Bonus scheme for employees. This scheme is designed to recognise the commitment made by our employees who help us achieve our Group profit objectives over the long term and provide a reward which allows our employees to share in the success of the business.

Our core values:

INTEGRITY CUSTOMER EXCELLENCE PLAIN-SPEAKING AGILITY COURAGE & CONVICTION

ABOUT THE ROLE

We are looking for a Full-Time CCTV Monitoring Station Supervisor based in our Glasgow office.

Under the direction of the Monitoring Station Manager your role will be to provide supervision on the day-to-day activities of the Monitoring Station Officers as well as effectively operating computerised alarm monitoring systems and communication systems.

ABOUT YOU

As Monitoring Station Supervisor, you will be a key figure responsible for overseeing the operations and personnel within the monitoring station. Ensuring that alarms and security alerts are handled promptly and effectively. Your supervision will play a crucial role in maintaining the safety and security of clients and their assets. This role demands a strong commitment to security protocols, client satisfaction, and continuous improvement in the monitoring station operations.

KEY RESPONSIBILITIES

Team Leadership:

Supervise a team of monitoring station operators, providing guidance, training, and support. They ensure that operators are adequately trained and prepared to respond effectively to alarms and incidents.

Quality Assurance:

Monitoring the performance of operators to ensure that all alarms and alerts are handled efficiently and according to established protocols and procedures. Maintaining a high level of accuracy and professionalism in all communications.

Technical Expertise:

Being proficient with the alarm monitoring systems and software used in the ARC to assist operators with troubleshooting and technical issues.

Incident Management:

Overseeing the escalation of alarms or incidents that require immediate attention or intervention by contacting emergency services, security personnel, or clients as necessary.

Client Liaison:

Act as a point of contact for clients, addressing their concerns, providing updates, and ensuring a high level of customer service. Handling client requests and inquiries effectively.

Shift Management:

Provide support to management with the creation and management of operator work schedules, ensuring adequate coverage 24/7. Handling shift changes, breaks, and managing any emergency staffing issues.

Security Compliance:

Ensuring that the monitoring station operates in compliance with security regulations and industry standards. Implementing and enforcing security policies and protocols.

Training and Development:

Identifying training needs and collaborate with management to conduct ongoing training programs for operators to enhance their skills and knowledge.

REQUIREMENTS

Previous supervisory experience in alarm monitoring or a related role is preferred Strong communication skills, both written and verbal Excellent multitasking abilities and the capacity to remain calm under pressure Proficient in using computer systems, alarm monitoring software, and communication devices Ability to work in a 24/7 shift-based environment, including nights, weekends, and holidays Good judgment and decision-making skills Ability to sit for extended periods and focus on monitoring screens To work in a fast-paced, reactive environment.
Your performance will be driven by a mindset built on:

Excellent organisational skills Proficient communication skills Effective problem-solving Integrity Strong people skills Up-to-date knowledge of alarm monitoring technology and IT Sound understanding of regulatory guidelines and security policies.
As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, Prime Secure is committed to promoting equal opportunities for all; irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.

Job Types: Full-time, Permanent

Pay: 30,030.00 per year

Benefits:

Additional leave Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme On-site gym Paid volunteer time Profit sharing Referral programme Sick pay
Ability to commute/relocate:

Glasgow G4 0LA: reliably commute or plan to relocate before starting work (required)
Experience:

Supervising: 1 year (required) CCTV: 1 year (required)
Licence/Certification:

SIA License (required) Driving Licence (preferred)
Work Location: In person