Job Description

Contracted Hours - 40 hrs per week - Monday till Sunday between the hours of 1900 - 0700

Salary - 26,775 + 1.50 per hour Night Allowance between the hours of 11pm and 7am

This is a full time, permanent position working out of head office in Team Valley, Gateshead.

Benefits?

As part of our Security team you'll have:

The opportunity to earn length of service rewards including an enhanced holiday scheme In house gym and tanning facilities The opportunity to personally and professionally develop yourself Excellent career progression opportunities. The opportunity to earn bonuses and recognition for going the extra mile. Life Assurance HAPI App discounts - retail, travel, cinema etc. Access to a generous refer a friend programme Employee Development Programme available. Employee Assistance Programme Access to a unique online learning system

What is the role?

Joining us as a CCTV Officer you will be responsible for monitoring, managing, and responding to various incidents and requests throughout the business. This will involve working between the hours of 1900 and 0700 dependant on the needs of the business. Tasks will include:

Monitor and respond to all issues and enquiries over the course of the shift. To contribute to the safety of the venues with regular checks, monitoring and surveillance of CCTV cameras, ensuring all identified incidents are logged and reported and provide support to the manned guarding security teams located at our venues and monitor the CCTV system in line with assignment instructions. Report on any technical issues (CCTV faults), ensuring all faults are logged through the reporting system and the relevant service informed and the engineer notified. Support the smooth running of the business by supporting the CCTV Security Manager with any queries. Handle requests ensuring the correct information is taken and that a response is provided to each case. Log as required. Create documents, reports, and correspondence by collecting and analysing information. To provide a high standard of service to those seeking assistance within the business. Organise and maintain accurate records and documents using the appropriate process / system and within agreed timescales Comply with all policies and procedures and have a solid knowledge of the CCTV role as stated within the company security manual. Work with colleagues and managers to identify areas for improvement, ensuring the support offer remains appropriate for all service users. Build sustainable relationships of trust through open and interactive communication. Liaise with key stakeholders including the Police, council services and Licensing authorities. Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager. Monitor service mailboxes, ensuring emails are responded to in good time. You may be required to attend court as a professional witness. DBS and right to work checks will be carried out on all security staff - the role is dependent on these being satisfactory. SIA accreditation - CCTV license with at least 6 months remaining. Ensure all documents, reports, and any correspondence are of excellent quality. Support investigations and operations and where required provide detailed reports. Proactive monitoring of CCTV to identify and effectively manage critical incidents, violent crime, ASB, Risk and Compliance and Safeguarding concerns.

Who are we looking for?

We welcome candidates from all different backgrounds to apply to join our well-established team. This role will suit someone who does have previous experience of operating CCTV across a multi-site organisation. This position requires you to have the following criteria:

Experience in working within a Control Room / Operations Centre including the engagement of a wide range of customers/stakeholders and partners. Experience and proficient use of various security systems to identify, report and manage incidents. Experience in managing and responding to events/incidents Experience working in a team to deliver set objectives within a high-pressure environment. An understanding of the functions / systems within a CCTV Operations Centre and/or other rapid response services. Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer-focused support service. SIA license in public space surveillance (Mandatory) DBS and Police checks will be carried out on all security staff - the role is dependent on these being satisfactory

Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK.



Boasting over 280 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio.



Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment.



Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.


Address: Luxury Leisure, Fifth Avenue Plaza, Team Valley Trading Estate, Gateshead, NE11 0BL

Contact (Head Office): 0191 497 8200