Job Description

CCTV Operator - Alarm Receiving Operator

Salary 26,800 -27,800

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Full time 12 hour - 4 nights on 4 nights off night shift pattern 20:00 - 08:00

QVIS Monitoring is the UK's most Accredited Monitoring Station. With extensive experience within the security and CCTV industry, we've been offering CCTV and Alarm monitoring since 2014. Our clients receive the best service and attention to detail, independently verified each year by the highest UK security regulatory bodies. We're looking for qualified individuals to join the team at our monitoring centre in Hilsea, Portsmouth.

The Role: CCTV Operator -Alarm Receiving Operator

As an Alarm Receiving Operator you will be responsible for answering incoming phone calls to the alarm receiving centre, monitoring customer alarms, CCTV and communicating with customer key contacts regarding their alarms.

Key Responsibilities: CCTV Operator - Alarm Receiving Operator

Alarm handling and CCTV Operating on our bespoke software PC data entry and basic administration duties Edit and handle customer records Follow procedures methodically and uphold excellent standards Deal with customer requests via telephone and email in a professional nature Monitor all systems within the control room in an efficient manner, ensuring that all work is undertaken in compliance with the operating procedures, legislation, and the codes of practice. Liaise with Police, other agencies, and designated employees to coordinate the appropriate emergency response by risk assessment and adherence to company procedures. Provide routine system support to all clients i.e. system testing, administering alarm configurations Participate in departmental administrative duties when needed Report all events and actions taken in a clear, legible, and accurate written format Provide a courteous telephone answering service and deal efficiently with all enquiries Ensure smooth handovers between operators

Your Skills and Experience: CCTV Operator - Alarm Receiving Operator

Clear, effective communication and strong interpersonal skills Good organisation and efficiency with the ability to multi-task Exceptional concentration, good attention to detail and possess excellent customer service skills Professional with the ability to work under pressure and remain calm, using good judgemental skills SIA CCTV Licence is an advantage, but not essential Full Training will be given - completion of training modules can be achieved within 6 months

Benefits:

Free onsite parking Company Pension scheme Cycle Scheme 20 Days holiday Birthday Vouchers Company Events
To submit your CV for the CCTV - ARC Operator opportunity, please press Apply now and await further instructions