Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL supports the Whole You, personally and professionally. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Customer Experience Centre - Helpdesk / Scheduling AdvisorWhat this job involves: We are a leading Facilities Management Company, renowned for delivering exceptional service through effectively scheduling a mobile workforce and managing a diverse vendor network. We are currently seeking a dynamic and passionate Helpdesk / Scheduling Advisor to join our team. This role is pivotal in ensuring we continue to provide unparalleled service to our clients, ensuring their facilities are managed efficiently and effectively.

What your day-to-day will look like:

Key Responsibilities: Act as the first point of contact for client and engineering team inquiries, providing timely and accurate responses to build and maintain strong client relationships.



Coordinate with the mobile workforce and vendors, ensuring seamless scheduling and execution of facility management tasks.



Proactively identify client needs and preferences, ensuring these are reflected in the planning and execution of services.



Manage and resolve any issues or complaints with a solutions-focused approach, aiming for client satisfaction.



Collaborate with various internal departments to ensure services are delivered efficiently and in alignment with client expectations.



Utilise customer feedback to continually improve service offerings and processes.



Maintain accurate records of client interactions, services provided, and feedback received.



Facilitate the management of work order prioritisation, escalations and management of the feedback loop for MES and Client facing queries.



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Qualifications and Experience

Proven experience in a customer service role, experience within the facilities management sector is advantageous. Strong communication skills, both verbal and written, with the ability to interact positively with clients and team members. Excellent organisational skills, with the ability to manage multiple tasks and priorities effectively. A proactive problem-solver with a strong focus on achieving client satisfaction. Experience with scheduling software and tools is highly advantageous. Flexibility in approach to adapt to the dynamic needs of a mobile workforce and vendor management. A team player who can collaborate effectively across different departments and levels of management.

Why Join Us?

Be part of a reputable and growing company that values excellence in service.

Opportunity to work in a role that has a direct impact on client satisfaction and the company's success.

Join a supportive team environment that fosters professional growth and development.

Competitive salary and benefits package.

NOTE:

All details are provided for guidance only and do not necessarily limit the responsibilities and accountabilities of the role.Sound like you. To apply you need to be: If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!About JLLWe're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we're honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.Privacy Statement

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.