Job Description

We are seeking a highly motivated and organised Central Machinery Support Manager to lead and develop our dynamic Machinery Sales Support team at our Head Office in Rosehill, Carlisle.
? As a key player in our Central Management Team, you'll collaborate across departments to align with dealer standards, financial controls, and strategic goals, while spearheading system management, reporting, training coordination, brand support, and admin processes --all while keeping customer satisfaction front and centre.
ABOUT US
Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.
Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.
THE JOB
As a central figure in our Machinery Management Team, you'll be responsible for:

• Driving sales performance and supporting a focused, high-performing Machinery team.
• Providing direct support to Sales Managers, including menu pricing and initiatives to stimulate sales growth.
• Managing bonus schemes and reviewing monthly claims to ensure accuracy and fairness.
• Supporting Depot Managers with seamless integration and induction of new depot sales operations.
• Championing electronic sales processes, including CRM and other systems, while ensuring full compliance.
• Delivering clear, concise reports to key stakeholders at agreed intervals.
• Leading system access and management for manufacturer platforms (e.g. Krone, Weidemann).
• Overseeing commission control and reporting, ensuring transparency and consistency.
• Monitoring and reporting on e-commerce stock status for new and used machinery, including Drop Ship Orders.
• Identifying and addressing training needs across the Sales team to meet dealer standards in a timely manner.
• Collaborating with the Central Commercial Sales Manager to support stock optimisation and quarterly stock checks.
• Acting as the key link between Head Office support functions including Finance, IT, and Marketing.
• Leading and developing the Machinery Admin Team, fostering a knowledgeable, cohesive, and consistent support function.
• Visiting depots regularly to gather feedback and identify opportunities for improvement in sales support.
• Implementing demo and hire procedures with regional sales and depot managers, including live tracking of on-farm equipment.
• Centralising internal and external haulage systems, working closely with regional teams.
• Adhering to company policies and procedures, especially those related to Safety, Health, and Environment.
• Ensuring compliance with relevant legislation and assurance schemes, including UFAS, FIAS, and NOPS.

The above list is not exhaustive, and your role will certainly change over time reflecting the changing needs and activities of the organisation and our commitment to making best use of new technology and continuously improving the way we do things. You must therefore be committed to personal development and to becoming multi-skilled in order that you can adapt to and welcome constant change in the effort to achieve the stated aim of "making continuous improvements in the efficiency and effectiveness of our use of resources".
SKILLS, EXPERIENCE AND QUALITIES REQUIRED
Essential Skills

• Experience of building relationships with, and supporting sales teams

• Proven, demonstrable experience of identifying and implementing process efficiencies across departments.

• A 'people-person' who can communicate in a positive and constructive manner, with all internal and external stakeholders.

• Enthusiastic, self-motivated, organised, inspiring person who can lead and develop a strong, cohesive team

• Understanding of stock optimisation, write-downs, and budget monitoring.

• Proven ability to lead admin teams and manage pooled capacity.

• Strong cross-functional collaboration skills.

• Excellent communication skills across all levels of the business.

• Strong organisational and project management abilities.

Desirable Skills

• Familiarity with AGCO, Yamaha, and other manufacturer dealer standards.

• Experience managing dealer portals and compliance feedback.

• Experience developing or supporting online sales channels (e.g. cash & carry models).

• Proven experience managing CRM / IBCOS and/or D365 platforms and integrations.

BENEFITS
As part of The Billington Group we offer a wide range of employee benefits including:
An attractive salary package.
Annual salary reviews in September each year.
A minimum of 25 days annual leave.
Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
Your Health
Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
Sick pay: Generous company sick pay entitlement.
Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
Your Lifestyle
Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
Your Future
Pension: Enrolment into the Company pension scheme after 3 months of employment.
Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.

Skills Required