Job Description

We are seeking an experienced and driven Central Operations Manager to be based in our Hotel in Cardiff, to support operations. This role is critical in ensuring consistency, operational excellence, and scalable best practices across all our hotels. Acting as the bridge between Head Office and on-property General Managers, you will support, guide, and challenge hotel leadership teams to deliver outstanding performance.

You will play a pivotal role in standardizing operations, ensuring compliance, driving efficiencies, implementing new initiatives, and embedding the company culture across the portfolio.

Key Responsibilities

Operational Excellence Develop, implement, and monitor brand-wide standard operating procedures (SOPs) across all departments (Front Office, Housekeeping, F&B, Maintenance). Regularly audit hotel operations to ensure compliance with company standards, health & safety, and legal requirements. Ensure consistent guest experience and service quality across the portfolio. Performance & Commercial Support Support hotel GMs in budgeting, forecasting, and monitoring performance against OKRs and KPIs. Analyse financial and operational reports from properties, identifying underperformance and providing action plans. Collaborate with Revenue and Sales teams to ensure alignment between operational delivery and commercial strategy. Project Implementation & Growth Lead and coordinate group-wide initiatives (e.g., new systems rollouts, cost optimisation projects, sustainability programmes). Support integration of new properties into the portfolio, ensuring smooth transition and alignment with group standards. Drive innovation by benchmarking competitors and identifying opportunities to enhance operations. Partner with HR to support recruitment, training, and talent development across hotel/hotels. Coach General Managers and department heads on best practices and Company processes, providing leadership guidance and succession planning. Foster a high-performance culture where accountability, collaboration, and guest-centricity are central. Act as the key liaison between Head Office and hotel teams, ensuring clear communication and execution of strategic priorities. Organise regular sessions with GM and departmental to share best practices and updates.

Prerequisites

:

Minimum 3+ years of multi-site hotel operations experience, ideally in a branded or group environment. Strong financial and commercial acumen, with proven ability to analyse performance and deliver results. Demonstrated success in standardising and scaling hotel operations. Excellent leadership skills - able to influence without direct authority and build trust with on-property teams. Deep understanding of hospitality operations across Rooms, F&B, Maintenance, and Guest Services. Strong project management skills with ability to deliver group-wide initiatives on time and within budget. Proficiency in MS Office, PMS systems, and data reporting tools. Excellent communication, presentation, and stakeholder management skills. Flexible to travel frequently across the UK to visit hotels. Passion for hospitality, innovation, and driving guest-first culture.

What we offer:

Competitive salary Annual performance-based bonus Private Medical Insurance Staff rates on food and accommodation Employee Referral Scheme Access to benefits through corporate partnerships

Note

: This list is not exhaustive. Responsibilities may evolve or change as per business needs and as the company and role grow.

Job Type: Full-time

Pay: 38,000.00-40,000.00 per year

Benefits:

Employee discount Referral programme
Application question(s):

Do you drive? Which PMS systems have you worked on?
Experience:

Hotel Management: 6 years (preferred)
Work Location: In person