Job Description

Are you ready to be part of something extraordinary? At Ham Yard Hotel, we are not just a hotel - we are a destination where luxury meets unparalleled service. We are on the lookout for a dynamic Central Restaurant Reservations Agent to join our thriving team and contribute to our continued success.


Firmdale Hotels is renowned for its unique blend of luxury, charm, and exceptional service. Each of our properties exudes its own character, offering guests an unforgettable experience. At Ham Yard Hotel, located in the heart of London's vibrant Soho, we pride ourselves on creating an atmosphere that is both welcoming and sophisticated.


As a Central Restaurant Reservations Agent, you will play a pivotal role in ensuring our guests' dining experiences are nothing short of exceptional.

Responsibilities:

Handling restaurant and bar reservations with precision and efficiency. Collaborating with supervisors to organise seamless table plans for each shift. Managing reservations and bookings for a variety of special events hosted across our hotels and restaurants. Providing in-depth knowledge of Firmdale's establishments, including menu details and daily specials, to assist guests in making informed choices. Delivering top-class customer service by anticipating and exceeding guests' needs.

What you Need:

Previous experience in a similar role, preferably within the hospitality industry. Meticulous attention to detail to ensure accuracy in reservation management. Strong organisational and communication skills to coordinate effectively with team members. A customer-centric mind-set, with a genuine desire to provide unforgettable experiences. Enthusiasm and a positive attitude that shines through in every interaction.

What We Offer:

Competitive annual salary of 32,351 plus service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel - AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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