Job Description

Purpose of the Role

The Centre Assistant plays a key role in supporting the smooth, efficient, and professional day-to-day operation of the Centre. Working closely with the Centre Manager, the Centre Assistant helps ensure a welcoming, safe, and high-functioning environment for clients, visitors, and colleagues.

Key Responsibilities

Act as a key point of contact, building and maintaining strong working relationships with clients, suppliers, and colleagues. Proactively monitor the cleanliness, presentation, and maintenance of all areas within the Centre, swiftly resolving any issues that arise. Accurately recharge any additional client services in a timely manner. Ensure all company policies and procedures are followed consistently. Conduct regular health and safety checks, including weekly fire alarm tests, and ensure full compliance with the company's Health & Safety policy. Assist with internal office moves and setups for clients, ensuring minimal disruption to business operations. Respond promptly and professionally to client queries or concerns, ensuring a high standard of service at all times. Maintain communal areas to a high standard of cleanliness and presentation. Manage meeting room bookings and ensure rooms are set up and ready for use, including any required refreshments or equipment. Sort, distribute, and manage incoming and outgoing post and parcels on behalf of clients. Provide administrative support including photocopying, scanning, and document handling as required. Monitor and restock office supplies, vending machine consumables, and kitchen essentials to ensure constant availability. Uphold strict confidentiality and adhere to the company's data protection policies at all times. Demonstrate environmental and social awareness, acting responsibly in line with company values.

Person Specification

Excellent verbal and written communication skills with a professional and courteous manner. Presents themselves in a smart and professional manner, adhering to the company dress code. Friendly, confident, and approachable - with a strong customer-first mindset. Highly organised and able to prioritise tasks effectively, particularly in busy or pressured environments. Strong interpersonal skills, with the ability to influence others and foster positive relationships. Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using various digital tools. Self-motivated and capable of working independently with minimal supervision. Demonstrates a commitment to delivering high-quality work and excellent service standards. Able to manage multiple tasks simultaneously while maintaining attention to detail. Maintains a high level of professionalism, discretion, and integrity at all times. Proactive and keen to learn, grow, and adapt to changing business needs. Displays sound judgment and the ability to make fair, objective decisions. Positive, solution-focused attitude with the ability to remain calm and constructive under pressure.

Note:

This job description provides a general outline of key responsibilities and person requirements. Duties may evolve in response to business priorities and operational needs.

Job Types: Full-time, Permanent

Pay: 24,180.00 per year

Benefits:

Company pension Free parking On-site parking
Experience:

Customer service: 2 years (required)
Language:

English (preferred)
Work Location: In person

Expected start date: 29/09/2025