Job Description

Purpose of the Role

The Centre Manager is to ensure the overall smooth running of the residential and commercial elements of Brewery Square. This will include the recruitment, management and ongoing development of all site staff whilst ensuring a safe and pleasant environment for our customers, commercial tenants and residents through the active management of Health & Safety systems and the promotion of best practice throughout all tasks. The Centre Manager is responsible for the delivery and management of all centre marketing initiatives and events.

Key Responsibilities

Manage, market and operate the Centre to the very highest of professional standards. Develop strong relationships with all tenants. Maximise commercial sales opportunities for tenants. Adhere to all key performance indicators as set out in the Management Agreement between the owner and Savills. Be the 'face' of the Centre within the local community and develop strong community links. Ensure that the Centre is maintained to an excellent standard and contractors are carrying out their work to an appropriate standard. Liaison with the landlord's insurance broker and Management Surveyor regarding notifications of claims and tenant fit out works. Ensure that those working on site are carrying out all work in a safe manner. Lead by example. Manage and lead the Management team to achieve the objectives as specified in the Centre's business plan. Develop and encourage team building with all Centre management staff. Develop excellent lines of communication with all Centre management staff, the commercial tenants, residents, contractors, customers and the owner of the Centre. Motivate both individual staff members and the management team as a whole. Motivate the Centre's commercial tenants. Attend tenants' meetings with minutes of the meeting to be distributed to the relevant parties such as tenants, each staff member, the freeholder and Savills Management Surveyor. In liaison with the Management Surveyor, organising the necessary maintenance works at the centre, ensuring the budget is adhered to. Spend time each day talking with the commercial tenants. the Centre Manager is encouraged on a regular basis to "walk" the development prior to opening up each morning. Authorise and check coding of invoices within agreed timescales. Assist the Management Surveyor in preparation of the annual budget and quarterly Management reports. Assist where necessary the Office Administrator to ensure a smooth service continuation to the residents of the scheme. Ensure the commercial tenant's handbook is kept up to date, and any updates are distributed to all occupiers.

Staff Training and Development

In liaison with the Management Surveyor, the Centre Manager will be responsible for:

The ongoing training and development of all Centre management staff (where necessary) Implement Training Needs Analysis for each team member on a six? monthly basis. Conduct staff appraisals in accordance with the Savills staff appraisal policy. (where necessary) Mentor staff as deemed necessary and in accordance with the Savills policy. Attend all management meetings and any other meeting as requested by the Management Surveyor / Landlord. Attend all Savills lead cluster meetings as requested by the Management Surveyor.

Specific Management Responsibilities

Keep Savills and the Owner fully informed of all management, marketing, leasing and operational activities. Ensure high levels of customer service are provided at all times. Promptly respond to any complaints Prepare and submit to the Management Surveyor/Landlord a brief weekly report/update. Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with commercial tenants and any other relevant information that should be maintained to provide a proper audit trail. Ensure that all data held on the local computer/hard drives is regularly backed up and securely stored. Ensure that each commercial tenant adheres to their lease and to the Tenant Rules and Regulations. Ensure the daily H&S checklists are completed for the residential common parts by the Concierge Team, and ensure that any defects or issues are reported and actioned, and ensure monthly H&S inspections are carried out by the Assistant Centre Manager or personally as required. Ensure the daily H&S checklists are completed by the Concierge Team for the commercial common parts and estate, and carry out monthly H&S inspections personally. Any defects to be addressed immediately within the agreed time limits or escalated to the Management Surveyor. Organising regular roof inspections and clearance of gulley's and gutters. Responsibility for the operation and programming of the public fountain. Be fully conversant with all relevant health and safety legislation. Comply with all H&S Regulations Ensure that annual Risk Assessments and Audits are carried out by the appropriate Savills appointed firm. Submit for approval overtime schedules for staff alongside explanations where necessary.

Marketing

Head up the implementation and ongoing review of the Marketing Budget. Initiate, plan and implement promotional events and performances. Organise production of event / performance advertising and book media. Arrange for events / performances and other Centre information to be put up on the Brewery Square website. Organise installation and removal of Christmas decorations. Liaise with operator to plan and facilitate annual Christmas ice rink Coordinate the delivery of regular social media updates to the delegated responsible person to promote the scheme and its events. Be fully conversant with the demographics and socio-economics of the development's catchment. Assist the repositioning of the Marketing Budget in accordance with the change in commercial trends. Meet with the commercial tenants on a regular basis to discuss the marketing, promotional and advertising requirements for their business. Stay abreast of market trends by actively networking and keeping up with all industry journals. Collate monthly trading and sales information supplied by commercial tenants (where available) in conjunction with the centre footfall figures supplied by Path Intelligence. Liaise with tenants to ensure that they have the up to date event list for the year. Maintain Savills Insights App. Regularly monitor, review and update all social media channels including Facebook, Instagram and Twitter.

Operations

Implement all operational systems and procedures in accordance with the Standard Savills Operational Procedures and Systems Manual. Maintain the Centre to the very highest of standards. Minimise the liability risk exposure of the Owner. Maintain all plant and equipment to the very highest of standards. Ensure that all contractors satisfy the insurance requirements as required under the Savills Public Liability Policy. Ensure that all operations and maintenance undertaken at the centre conforms with the workplace health & safety legislative requirements. Ensure that all operations and maintenance undertaken at the development conform with any other relevant legislative requirement applicable to those tasks. Ensure that all operations and maintenance undertaken by the Centre's contractors conforms with the specifications as agreed to between the Centre and the contractor. Keep up to date the Programmed Maintenance Schedule. Ensure that all meter readings are taken and recorded on the managing agents meter read schedule and any recharges calculated in accordance with procedure agreed with the Management Surveyor. Liaise with building developers and contractors to ensure that any building defects are recorded and passed on for review and repair.

Quality Assurance/ Customer Service

Train all Centre management staff, as appropriate. Adhere to all quality assurance requirements / customer service standards.

Residential Building Management

Meeting with and engaging with leaseholders on a regular basis. Residential liaison with leaseholders and overseeing the creation of the quarterly residents newsletter. Communicating scheduled maintenance works and other information to residential leaseholders. Overseeing the general cleaning, maintenance and appearance of the residential building common areas. Chairing the Annual General Meeting and other forum meetings as appropriate. Working with contractors to ensure that good levels of service are provided at all times. Engage with solicitors during the resale process of apartments. Ensure the residential apartment manual is kept up to date, and any updates are distributed to all occupiers.

Public Relations

Establish and maintain harmonious relationships with the local business community and council/government authorities. Ensure a good level of communication is maintained with the local Police force for security and safety matters. Be actively involved with the Chamber of Commerce and other local organisation that may assist with the future development and promotion of the centre such as the BID and other local groups. Liaise with PR Company to ensure that good levels of PR are being achieved for events and on site activities.

Media

Produce promotional media releases that are of a local issue. All other media statements and releases will require Management Surveyor approval prior to release.

Limits of Authority

The Centre Manager shall not without authority:

Employ or dismiss salaried staff. Commit, authorise or pay accounts in excess of agreed limits. Vary terms or conditions of the standard leases. Involve Savills or the Landlord's in legal proceedings. Grant salary or wage increases.

Confidentiality

All Centre Management matters pertaining to the development and its commercial tenants must at all times be kept confidential. Under no circumstances should confidential information be discussed with any party other than with the party directly involved with the issue. The Centre Manager must also at all times exercise discretion with disclosure of sensitive information to his staff and it is preferable, where possible to apply the "need to know" principle.


The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the Centre.


Working Hours - 09:00am - 5:30pm, Monday - Friday


Salary - 45,000 - 55,000


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Please see our Benefits Booklet for more information.