Job Description

Purpose of the Role

The Centre Manager is to ensure the overall smooth running of the centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for our customers through the management of Health & Safety systems and the promotion of best practice throughout all tasks.

Key Responsibilities

Manage, market and operate the Centre to the very highest of professional standards driving footfall. Develop strong relationships with all Tenants. Maximise retail sales opportunities for Tenants. Adhere to all key performance indicators as set out in the Management Agreement between the owner and Savills. Be the 'face' of the Centre within the local community and to develop strong community links. Ensure that the Centre is maintained to an excellent standard and contractors are carrying out their work to an appropriate standard. Ensure that those working on site are carrying out an work in a safe manner. Lead by example. Undertake the initial Service Charge Budget preparation each year and ensure that the budget level is adhered to and assist with the reconcialtion at year end. Provide comment/input into the clients P&L account as required by the client. Provide input into the Asset Business Plan and manage and lead the Management team to achieve the objectives as specified in the Centres business plan. Develop and encourage team building with all Centre Management staff . Develop excellent lines of communication with all Centre Management staff, the retailers, contractors and customers and the owner of the Centre. Motivate both individual staff members and the management team as a whole. Motivate the Centre's retailers. Attend tenants meetings with minutes of the meeting to be distributed to each staff member and Savills Asset Management Surveyor. In liaison with the Asset Manager, ordering the necessary maintenance works at the centre, ensuring the budget is adhered to. Spend at least one hour a day talking with the retailers. The Centre Manager is encouraged on a regular basis to "walk" the development prior to opening up in a morning. Authorise and check coding of invoices within agreed timescales.

Staff Training and Development

In liaison with the Managing Agent, the Centre Manager will be responsible for:

The ongoing training and development of all Centre management staff. Implement Training Needs Analysis for each team member on a six? monthly basis. Conduct staff appraisals in accordance with the Savills staff appraisal policy. Mentor staff as deemed necessary and in accordance with the Savills policy. Attend all Management Meetings and any other meeting as requested by the Asset Manager / Landlord.

Specific Management Responsibilities

Keep Savills/Owner fully informed of all management, marketing, leasing and operational activities. Maximise opportunities to generate additional income. Ensure high levels of customer service are provided at all times. Prepare and submit to the Asset Management Surveyor/Landlord a brief weekly report/update. Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with retailers and any other relevant information that should be maintained to provide a proper audit trail. Ensure that each retailer adheres to their lease and Tenant Rules and Regulations. Be fully conversant with all relevant health and safety legislation. Comply with all H&S Regulations Submit for approval overtime schedules for staff alongside explanations where necessary.

Marketing

Assist the Head Office and any retained Consultants with the development, implementation and ongoing review of the Marketing Budget. Be fully conversant with the demographics and socio-economics of the development's trade area. Assist the repositioning of the Marketing Budget in accordance with the change in retail trends. Meet with the retailers on a regular basis to discuss the marketing, promotional and advertising requirements for their business. Stay abreast of market trends by actively networking and keeping up with all industry journals.

Operations

Implement all operational systems and procedures in accordance with the Standard Savills Operational Procedures and Systems Manual. Maintain the centre to the very highest of standards, overseeing and managing all service contracts and proividers on site. Minimise the Liability Risk exposure of the Owner. Maintain all plant and equipment to the very highest of standards. Ensure that all contractors satisfy the insurance requirements as required under the Savills Public Liability Policy. Ensure that all operations and maintenance undertaken at the centre conforms with the work place health & safety legislative requirements. Ensure that all operations and maintenance undertaken at the development conform with any other relevant legislative requirement applicable to those tasks. Ensure that all operations and maintenance undertaken by the Centre's contractors conforms with the specifications as agreed to between the Centre and the contractor. Work with the managing agent and management team to prepare and review the PPM for the centre.

Quality Assurance/ Customer Service

Train all Centre Management Staff, as appropriate. Adhere to all Quality Assurance requirements / Customer Service standards.

Public Relations

Establish and maintain harmonious relationships with the local business community and council/government authorities. Actively involved with the Chamber of Commerce and other local organisation that may assist with the future development of the centre.

Media

Produce promotional media releases that are of a local issue. All other media statements and releases will require Asset Manager approval prior to release.

Limits of Authority

The Centre Manager shall not without authority:

Employ or dismiss salaried staff. Commit, authorise or pay accounts in excess of agreed limits. Vary terms or conditions of the standard leases. Involve Savills or the Landlord's in legal proceedings. Grant salary or wage increases.

Confidentiality

All Centre Management matters pertaining to the development and its retailers must at all times be kept confidential. Under no circumstances should confidential information be discussed with any party other than with the party directly involved with the issue. The Centre Manager must also at all times exercise discretion with disclosure of sensitive information to his staff and it is preferable, where possible to apply the "need to know" principle.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

Experience in the management of security, cleaning and maintenance staff. Experience in setting up and administration of detailed record keeping systems. Knowledge and/ or experience managing services to an agreed budget. Excellent organisational and time management skills and able to meet tight deadlines. Self-motivated and able to work on own initiative without ongoing direct supervision. Excellent interpersonal and communication skills and able to effectively communicate with staff, the public and potential customer groups at all levels. Working knowledge of current Health & Safety legislation. Willingness to adopt a flexible approach to working patterns in order to respond to the changing needs of a retail environment.

Desirable

Relevant degree or professional qualification or working towards. Operational experience at supervisory / managerial level within the retail sector, visited by members of the public. Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook. First Aid qualifications. Experience of direct liaison with Police, Fire and Government Enforcement offices.

Working Hours - 40 Hours per week, 5 days Monday to Friday



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Please see our Benefits Booklet for more information.