Job Description

About ICA

Established in 1986, Islington Chinese Association (ICA) is a leading London-Based Chinese Charity Organisation, promoting social cohesion across the UK. We provide wellbeing, cultural and social activities to all races and ages.

KEY RESPONSIBILITIES

The Centre Operation Manager will support the Centre's daily operations and ensure the effective delivery of projects and services. This includes:

1. Volunteer Management

Recruit, coordinate, and supervise a team of volunteers to support day-to-day activities and operations Maintain and regularly update the volunteer records

2. Premises & Facilities Management

Schedule and oversee the servicing of facilities and maintenance of the premises Liaise with contractors and volunteers for minor repairs or renovation projects Ensure all health and safety policies are followed and the Centre remains a safe and welcoming space

3. Membership & Service Delivery

Promote and grow the Centre's membership scheme Manage the venue booking system and liaise with hirers Oversee the Luncheon Club service, ensuring it is both high-quality and financially sustainable Supervise kitchen staff and helpers to deliver a healthy and cost-effective rotating menu Maintain accurate records of attendance and statistics for activities, providing regular reports to management and funders Support the sales of charity products and assist in organising and running regular classes, talks, walks, and tours

4. Office & Financial Administration

Collect and record payments for activities; manage reimbursements and petty cash Maintain accurate income, expense, and banking records using Excel (and Sage in the future, with training) Raise invoices for venue hire and other bookings Maintain an effective filing system and respond to general enquiries via phone, online, and in person Conduct DBS checks for staff and volunteers Support the team with day-to-day operations and undertake other duties as required by the Management Committee and Supervisor

PERSON SPECIFICATION

Essential:

Fluent in written English and Chinese, and spoken English, Cantonese, and Mandarin Strong written and verbal communication skills Proven ability to lead and work as part of a team Excellent organisational and problem-solving skills Competent in MS Office (Word, Excel, PowerPoint), Google Workspace, and basic bookkeeping Familiarity with social media platforms and CMS tools (e.g. WordPress) Experience in volunteer coordination, community engagement, or project management preferred Flexibility to work occasional evenings or weekends as required

Contract: Permanent Full-time (5 days a week)

Salary: 31,584 per annum

Other Benefit: Pension Scheme

Holiday: 17 days annually

Location: Islington Chinese Association, 21 Hatchard Road, London N19 4NG

If you are interested, please send your CV with a covering letter to tszho.auyeung@islingtonchinese.com .

Shortlisted candidates will be invited to attend a physical interview and a written test at ICA

Closing date for application: 13th June, 2025.

Job Types: Full-time, Permanent

Pay: 31,584.00 per year

Benefits:

Casual dress Company pension Discounted or free food On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

London N19 4NG: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's (preferred)
Experience:

administrative and customer service: 3 years (preferred) Charity service: 2 years (preferred) Human resources management: 1 year (preferred)
Work Location: In person

Application deadline: 13/06/2025
Expected start date: 01/07/2025