Job Description

Full job description

B & S Bailiff Services is an Enforcement company based in Blackwood, Gwent. Our clients are largely local authorities for whom we collect unpaid council tax debt, business rates and more.

We are looking for a Certificated, proactive and hardworking Enforcement Agent to join our team.

Location: Blackwood, Gwent

Contract: Permanent

Working Hours: Working arrangements between the hours of 8:30am and 5:00pm Monday to Friday

Working a total of 40 hours per week.

A company vehicle is supplied.

The role: Working on behalf of Local Authorities and commercial clients, our Enforcement Agents are responsible for executing Court Orders and enforcing Warrants to obtain payments on unpaid debts.

The role is challenging, yet rewarding, as you will be dealing with a variety of customers with different financial situations each day and tailoring solutions to help them reach the best and fairest resolution for their circumstances.

Core responsibilities include:

Travelling to various addresses within your local area to enforce Warrants and Liability Orders on behalf of clients to obtain payments on unpaid debts.

Requesting payment in full (PIF) or agreeing an affordable repayment arrangement to help charge payers resolve their debt.

Identifying and assessing vulnerability and signposting to support services where required.

Liaising with office-based colleagues regarding active cases.

Overseeing payments received for cases allocated to you: handling cash payments, managing receipts and other required documentation.

Compiling short reports about your visit, along with completing any necessary paperwork.

Taking control of goods and removing goods - where necessary.

Gaining intelligence on an area demographic or charge payer's situation that we can report back to the Client to assist them with their own reporting and casework.

Whilst every day will be different, the core expectations of an Enforcement Agent remain the same:

You will be required to maintain strict client confidentiality and comply with Data Protection legislation and, where appropriate, the Freedom of Information Act.

You must always act within the law, including all relevant legislation and observe all Health & Safety requirements in carrying out enforcement.

At all times, you must abide by the Taking Control of Goods National Standards.

The Skills / Qualifications you'll need:

Level 2 Taking Control of Goods Qualification.

Strong Communicator - you know how to tailor your communications to different audiences. You are tactful, confident and clear when communicating and you have excellent listening and negotiation skills that enable you to gain respect.

Self-motivated - possessing a proactive 'can do' attitude.

Flexible- you know that every situation will be different and you will act accordingly.

Empathetic - You will work with charge payers to understand their financial situation and advise them on their options around making payment.

Experience with BWV

The rewards:

20 days holiday per year, plus bank holidays on top

Relevant training (Mental Health at work, Modern Day Slavery Awareness, Safeguarding Vulnerable adults, Conflict Awareness & more)

Pension scheme

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Requirements

- Ability to drive to fulfil duties as required
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- Knowledge of loss prevention techniques
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- Strong leadership skills to manage challenging situations effectively
- Excellent report writing skills for accurate documentation

Competitive Salary to be discussed at interview.

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Experience:

enforcement: 1 year (preferred)
Work Location: In person