Job Description

We have an opportunity for a Change Analyst to join our team on a 6-month Fixed term contract. You'll be responsible for developing and analysing change requests, tracking statuses, and providing timely reporting to ensure operations across AXA run smoothly. If you want to make an impact and drive positive change within a leading organisation, we want to hear from you!


At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.


We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you'll be doing:

Oversee and coordinate all change-related functions throughout the entire project life cycle, ensuring seamless integration and execution. Develop and analyse change requests, ensuring they meet organizational standards and requirements. Monitor the status of change requests and provide timely and accurate reporting to stakeholders. Engage actively in the Change Advisory Board (CAB) to uphold the integrity and quality of all change requests. Foster excellent communication with the Change Management team and other IT departments regarding all planned changes to ensure alignment and collaboration. Maintain vigilant oversight of production environments to guarantee their integrity and stability. Continuously evaluate and enhance the Change process to support business growth and improve visibility and tracking mechanisms.

What you'll bring:

Previous experience as a Change Analyst, within an IT environment preferred. ITIL Foundation Certificate required. Exceptional attention to detail and commitment to quality in all aspects of work. Excellent written and verbal communication skills to facilitate clear and effective interactions. Ability to thrive in a fast-paced, deadline-driven environment, managing multiple tasks simultaneously. Proficient in Microsoft Office Suite; experience with SharePoint advantageous. Strong analytical and organisations skills to manage changes processes effectively.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary Discretionary company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private health cover 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to sophie.2.guest@axa-uk.co.uk.


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Who we are:

AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.