Job Description

Job Advert

This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.

Role Purpose

Responsibility for providing system and change support to the Asset Finance team for all applications within the AF system architecture.

Responsibilities:

Application support

Monitor and maintain the functionality of Asset Finance systems and applications ensuring customer and user satisfaction. Intercept, log and resolve issues affecting Asset Finance specialist applications such as Sentinel, Alfa, Auto Decision Platform, Integration Layer and portals - acting as First and Second line resolver Perform analysis for new business requirements and prepare and manage requirements and functional specification documents. Resolve issues and complete change requests using internal configuration, escalate complex changes to other team members or system vendors where required Manage day to day first and second line relationship with application vendors Review and prioritise issues and change requests with business stakeholders

Project and Change Management

Manage work packages and projects, in line with the Bank's Change Implementation and Change Management Policies Identify change risks and issues and escalate these as appropriate, with mitigation plans Own project related administration such as project plans and Risk, Actions, Assumptions, Issue and Dependencies (RAAID) Logs

Testing Support

Plan, manage and conduct testing of change packages to ensure they are fit for purpose, prior to go-live.

User documentation and training

Acting as Application Procedures Librarian ensuring procedures have been documented consistently and in a user friendly manner, and maintaining up to date versions

Skills and Experience sought:

5+ years experience within the Financial Services industry and with Banking technologies Experience managing change within financial services covering the full change lifecycle and release management process. Business Analysis experience documenting issues, solutions and business processes. 2+ within the asset finance industry

Remuneration and Benefits:

matched pension contributions up to 7% 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday flexible and hybrid working private medical insurance via Vitality life, income protection and critical illness insurance enhanced family leave pay extensive learning and personal development opportunities electric car scheme and cycle to work scheme season ticket loan * wellbeing support - discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching