Job Description

An exciting opportunity has arisen for two Change Implementation Leads to join our Bradford based team. One a full-time permanent role 35 hours per week and the other a job-share opportunity of 2.5 days per week.


If you consider yourself to have good mortgage knowledge and are looking to take that next step within your career, then this could be the role for you?! You'll support the successful delivery of projects and functional change activity into the Mortgage Advice Team here at YBS.

About the role

As a Change Implementation Coordinator, you will act as the mortgage advice team subject matter expert for a range of change initiatives including Product, policy & criteria changes.


You will be responsible for successful implementation of change initiatives, through leading the communication, identifying any training needs, writing training material, ensuring business readiness plans are in place including testing and the change is embedded including measurement of business benefits.


You will also provide operational support through management of our appointment booking process, risk action implementation and general root cause analysis of issues that arise throughout the customer journey.


You will work with stakeholders across other areas of the business to plan changes and assess the impacts of end-to-end processes on customers, brokers and colleagues

About you

You will have the ability to build and maintain great stakeholder relationships. This will be coupled with:

Experience of managing business change implementation Knowledge of Mortgage Distribution processes and systems An understanding of the regulatory requirements needed for the role.

About us

At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.

Flexibility.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.

Development.

We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity.

We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

Holiday.

You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

Bonus.

At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

Pension.

We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension.

Healthcare.

Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

My Benefits.

When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you're excited about this role and want to be part of the YBS team, click apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Rachel Ellis at rellis@ybs.co.uk