Job Description

: Chaperone (Ultrasound)

Location:

Chequers Health, Bolton

Reports to:

Patient & Treatment Coordinator / Clinic Manager

Salary:

Competitive, dependent on experience

Hours:

Part-time / Full-time (including evenings and weekends as required)

Job Summary

Chequers Health is seeking a warm, attentive, and highly reliable

Chaperone

to support our clinicians during ultrasound appointments and ensure every patient receives a safe, dignified, and exceptional experience.

This role is focused on

patient comfort, safeguarding, smooth clinic flow, and 5-star service

. You will support the sonographer during all scans, assist patients before and after their appointment, and play a key part in achieving

positive patient reviews

by providing outstanding care at every touchpoint.

Key Responsibilities

1. Patient Support & Safeguarding (Core Chaperone Duties)

Act as a professional chaperone for all ultrasound appointments, ensuring privacy, dignity, and patient wellbeing. Be present throughout intimate or sensitive examinations as per Chequers Health's Chaperone Policy. Reassure patients, explain the chaperone's role, and ensure they feel safe and comfortable. Uphold safeguarding standards, escalating any concerns to the Safeguarding Lead. Maintaining the dignity of all patients.

2. Clinical Room Support

Prepare the room before each scan: ensure cleanliness, restock consumables, set up towels, gel, wipes, couch roll. Assist the sonographer by handing over consumables, adjusting the room layout, and managing patient flow. Support with minor tasks such as helping patients onto/off the couch when appropriate. Clean down equipment and surfaces between patients following infection prevention and control guidelines.

3. Patient Experience & Hospitality

Welcome patients warmly, offer drinks (water/tea/coffee) before/after their scan, and ensure they feel cared for. Provide a calm, reassuring presence--particularly for anxious or first-time patients. Observe patient comfort throughout the appointment and proactively offer assistance. Maintain a quiet, comfortable environment in waiting areas.

4. Reviews & Patient Feedback

Encourage patients to leave reviews (Google/Trustpilot/Friends and family), explaining how their feedback helps improve services. Capture real-time feedback and share insights with the team. Identify opportunities to turn a good experience into a 5-star one.

5. Administrative & Operational Support

Escort patients to the ultrasound room and update the sonographer of arrival. Ensure correct patient identity checks are completed. Support the Patient Coordinators when needed (phone calls, booking confirmations, tidying waiting room). Assist with stock checks of ultrasound consumables and notify the team when items need replenishing. Help maintain clinic cleanliness in line with CQC regulations.

6. Professionalism & Teamwork

Maintain high standards of professionalism, confidentiality, and patient dignity. Work closely with clinicians, reception, and management to ensure seamless clinic operations. Demonstrate Chequers Health values:

Fast Access, Affordable Care, Prevention-Focused, Warm & Human

. Be willing to assist with any reasonable duties that enhance patient experience and clinic efficiency. Be willing to complete additional duties during quiet hours.

Skills & Qualities Required

Warm, friendly, and empathetic manner. Excellent communication skills - able to put anxious patients at ease. Strong attention to detail and adherence to process. Professional, calm, and confident presence. Able to maintain boundaries and uphold safeguarding principles. Reliable, punctual, and able to work in a fast-paced environment. Good organisational and time management skills. A proactive approach to patient experience -- "see a need, meet a need". Flexible hours driven by patient needs

Desirable (Not Essential)

Previous healthcare support or chaperone experience. Experience in a customer-facing role or hospitality setting. Understanding of CQC requirements, infection control, and safeguarding.

What We Offer

Full training on chaperoning, safeguarding, clinic procedures, and Chequers standards. A caring, supportive workplace with a strong focus on patient experience. Opportunity to contribute to a fast-growing healthcare provider recognised for its warmth and quality.
Job Types: Full-time, Part-time, Permanent

Expected hours: No less than 25 per week

Benefits:

On-site parking
Work Location: In person

Reference ID: CH112025