Job Description

Charity Administrator

Remote (with travel to Hertfordshire or London 3 - 4 times per year)

About Us

Ehlers-Danlos Support (EDS) UK provides information, support and guidance to those living with EDS, Ehlers-Danlos syndrome and HSD, hypermobility spectrum disorders, a group of connective tissue disorders which affect most of the body and can be extremely challenging to live with.

We work closely with healthcare professionals to increase the understanding of EDS and HSD in the UK, reduce the time to diagnosis and improve knowledge of these conditions through research.

We have a well-established programme of peer-to-peer support running in our community across the UK. We also have an adviceline and an extensive array of information across a number of different channels and formats specific to EDS/HSD.

We are now looking for a Charity Administrator to join us on a part-time, permanent basis, working 14 hours per week.

The Benefits

- Salary of 28,000 (pro rata)
- Generous annual leave package with bank holidays, birthday leave, Christmas closure and additional days for long service

This is a fantastic opportunity for a seasoned administrator with experience of using social media and comms tools to join our dedicated organisation.

You will have the chance to leverage your unique skillset to lead on diverse, high-impact projects, shaping how a small but influential charity operates, grows and connects with those it serves.

What's more, you will discover the flexibility of remote working, empowering you to structure your day in a way that supports a healthy work-life balance while still making a meaningful contribution to a purpose-driven organisation.

The Role

As a Charity Administrator, you will provide vital day-to-day support for our charity's operations and community engagement activities.

Acting as a key point of contact for general enquiries, you'll handle queries from volunteers, members and the public via email, phone and social media. You will also provide vital administrative support to the Head of Services, assisting with the smooth delivery of events, support groups and board meetings.

Main tasks and responsibilities

- Be the first point of contact for general enquiries via our phoneline, membership@ and info@ email account
- Respond to volunteer, member and general queries via email, telephone and social media
- Assist with the organisation of ad hoc activities and events, including virtual events
- Collect and collate project monitoring data for the Communities Team
- Market our support groups and provide news updates through Mailchimp/Facebook/other social media and through the website
- Moderate closed members Facebook groups
- Willing to send out limited amounts of postal information to volunteers
- Support volunteers with the tools to carry out their support work
- Organise digital storage, documents and computer-based information
- Organise travel and accommodation for staff when necessary
- Assist with the preparation of board meetings, room bookings and board packs

About You

To be considered as a Charity Administrator, you will need:

- Experience of providing administrative support
- Experience using social media and communication tools
- Experience working with websites or databases
- Experience using online platforms such as Mailchimp and WordPress
- An excellent understanding of Microsoft Word, Excel and online calendars
- Strong written and verbal communication skills
- Good time management and the ability to prioritise

Other organisations may call this role Administrator, Support Administrator, Office Administrator, Marketing Administrator, Marketing Co-ordinator, Admin Assistant, Administrative Officer, or Membership Administrator.

Webrecruit and Ehlers-Danlos Support UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to become a Charity Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency

Job Types: Part-time, Permanent

Pay: 28,000.00 per year

Work Location: Remote

Reference ID: JTAOK2407/CC