Job Description

ROLE:

Charity Shop Assistant

BENEFITS

Salary:

National Minimum Wage

Hours of duty:

24 hours per week

Responsible to:

Charity ShopsManager

Location:

Bolton Head Office

Annual leave:

28 days per year 2 days for Eid (Pro Rata)

THE ORGANISATION

Established in 2001, Ummah Welfare Trust is a UK-based international relief and development charity. Inspired by the Islamic teachings of empathy, generosity and selflessness, the trust aims to alleviate poverty and suffering across the world, and also ensuring that the rights of those who are neglected and oppressed are fulfilled by providing sustainable development solutions relating to shelter, education, health, and spiritual wellbeing.

Knowing that we are all ultimately accountable to the Almighty, the charity strives to maintain transparency and accountability, and as such the charity also has a full and transparent audit trail from the donor to the beneficiary.

To find out more about the organisation please visit our website on: https://uwt.org/

THE ROLE

Ummah Welfare Trust is looking for an enthusiastic, hard-working and organised charity shop assistant to carry out the duties required to run our charity shop.

MAIN DUTIES

Provide an excellent customer service; Ensure the shop is welcoming, attractive, well stocked, clean and tidy; Overseeing the Clothing bank and Donated Goods; To help increase the charity shop sales; To work flexibly in collaboration with colleagues to help deliver the charity's objectives.

SPECIFIC DUTIES & RESPONSIBILITIES:

Provide an excellent face-to-face and telephone customer service; Open and close the shop punctually; Keep shop floor and window displays well stocked, presented and replenished; Ensure all areas of the shop are maintained, secure, meet health & safety requirements are clean and tidy; Operate tills & accept all forms of payment (i.e. cash, credit card etc.); Accept monetary donations for UWT and provide donors with an official receipt; Maintain daily float and keep records of daily and weekly takings; To maintain daily float, weekly financial records and carry out banking protocols; Accept and sort suitable donated goods in line with the trust's policies; To assist in taking stock counts and stock takes, and keeping this up to date; Pricing goods in accordance with UWT's pricing policy; Communicate all shop requirements to the relevant UWT colleagues; Accept and check deliveries; Ensure recycling bank and its vicinity are kept clean and safe; and To carry out any other duties that are commensurate to this post.

PERSON SPECIFICATION

Qualifications

Core GCSE qualifications in English & Maths (Desirable)

Experience

Experience of working in retail or customer focussed roles (Desirable)

Skills/Abilities

Excellent customer service skills, with a friendly manner and proactive attitude (Essential) Take pride in delivering an excellent service (Essential) Ability to manoeuvre stock by hand and lift heavy loads (Essential) Ability to work under pressure during busy periods (Essential) Excellent communication skills (English language) (Essential) Basic grasp of community languages: Urdu, Gujarati, Arabic etc. (Desirable) Basic skills in Microsoft Office packages - especially Excel (Desirable)

Other

Personal conduct and delivery of work should comply with the values and culture of Ummah Welfare Trust (Essential) Residing in Bradford or the nearby region (Desirable)

HOW TO APPLY

This post is subject to a Disclosure and Barring Service (DBS) check.

The closing date for applications is

1st November, 2025

, although the position may close sooner if the right candidate is found.

To apply for this role, please email your CV and Covering Letter to

vacancies@uwt.org

Please ensure that you

address how you satisfy each of the criteria in the person specification in your covering letter.

For more information or discussion about the role please contact: 01204 661049

Please note: applications from recruitment agencies are not welcome.

Job Types: Full-time, Part-time

Pay: Up to 23,809.50 per year

Expected hours: 24 per week

Work Location: In person