Job Description

Overgate Hospice

Charity Shop Assistant Weekends

Brighouse Retail & Boutique

Salary 23,809.50 full time equivalent

Hourly rate 12.21 per hour

Hours Saturday and Sunday - 14.5 Hours

Responsible to Shop Manager

Accountable to Area Manager

Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness.

However, the current constraints of our ageing facilities are making this more difficult than ever. Our ambitious redevelopment plans will modernise and expand our existing facilities to transform the environment in which we care for our patients, as well as meaning we can care for more people who need us. In April 2024, Overgate Hospice launched a capital appeal, the Big Build Appeal, to raise the funds needed to make these transformational plans become a reality.

Job Summary

We are looking for an enthusiastic and friendly individual to join our team as a weekend Shop Assistant in our new Little Stars Children's shop. This is a fantastic opportunity to work in a dynamic environment, help a great cause, and interact with the community.

Minimum Qualifications / Experience Required

Educated to GCSE level 5 or equivalent

Minimum of 1 year's retail experience

Customer service experience

Key Working Relationships

Shop Staff Team

Volunteers

Retail Area Managers

Retail Team

Income Generation Team

Local Community and supporters

Duties and Responsibilities

To work with the Shop staff to adhere to stock control, pricing, and rotation procedures, displaying goods in the shop, and maintaining high overall standards of display and housekeeping.

Maintain a high standard of display, both externally and internally.

Responsible for holding shop keys, opening & closing the premises for trading hours ensuring that the hours are strictly adhered to on the managers day off.

To comply with the correct financial procedures. This will include accurate cashing up, banking, reporting of figures, and relevant paperwork as required.

Provide the highest level of customer service to donors and customers.

Ensure the gift aid scheme is fully utilised, gift aid donations labelled correctly, targets met, and all volunteers/staff understand how it works and are fully trained.

Assist the Shop staff to ensure the shop is a safe environment that protects all staff, volunteers, and the public and maintain high standards of housekeeping, organisation, and cleanliness throughout the shop premises.

Actively encourage all donations into the shop.

To support the manager in merchandising creatively to ensure maximum sales and profit are achieved.

To assist the Shop staff by providing advice & guidance to the volunteers to develop an efficient & effective team across both shops.

Report any maintenance or H&S issues in the shop-to-Shop Manager.

As part of this role, you will be required to engage in manual handling tasks, including lifting and carrying bags and boxes of donated stock. Training and guidance on safe manual handling practices will be provided to ensure your safety and wellbeing.

To carry out any other duties as reasonably requested by Shop Manager.

To work in any other shops as necessary.

Be familiar with and able to operate all necessary procedures on the till.

Ensure that customer service is professional and supports the ethos of the hospice.

Promote the use of the Hospice loyalty card scheme.

Support and advertise hospice events, campaigns, and awareness issues.

Build relationships with customers and the community.

Promote the role of the charity in the community.

Overgate General Duties and Responsibilities

All employees must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974)

All employees must undertake relevant mandatory training.

All employees must comply with all Hospice policies and procedures and always maintain strict confidentiality within the guidelines of the General Data Protection Regulations.

All employees must adhere to the Hospice's Standards of Behaviour Framework and Values in all aspects of their work.

This job description is not exhaustive and will be subject to periodic review. The employer and the employee share responsibility to review and amend it as appropriate.

Safeguarding children and adults at risk

All Hospice staff are required to act in such a way that at all times safeguards the health and well-being of children and adults at risk. Familiarisation with and adherence to the Hospice safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training.

Valuing Diversity and Equality

All employees should carry out their duties in accordance with the values and principles of valuing diversity and equity of provision. It is the responsibility of all employees to support the Hospice vision of promoting a positive attitude to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of the Hospice's Equal Opportunities Policy.

PERSON SPECIFICATION

Qualifications/Training

Essential

Educated to GCSE 5 or above level or equivalent

Desirable

Current driving licence and access to own transport for use at work

Knowledge

Desirable

Knowledge of the local area

Knowledge of gift aid legislation

Experience

Experience of customer service

Minimum of 1 year's retail experience

Desirable

Experience of working in a busy environment

Experience of representing an organisation in a professional manner

Experience of prioritising own workload and working with minimum supervision

Experience of working in a charity shop

Experience of working within a team voluntary or otherwise

Skills/Abilities

Essential

Excellent organisational skills

Flexible, friendly, accessible attitude

Good timekeeping

Ability to work flexible, occasional unsocial hours

Ability to work in a team which includes volunteers

Ability to maintain confidentiality

Desirable

Computer literate and proficient in the use of Microsoft Office suite of programs

Excellent communication skills (written and oral)

Personal Attributes

Team player who earns the trust and respect of colleagues

Positive professional approach and image

Commitment to the purpose and values of Overgate Hospice

Emotionally Resilient

Desirable

Ability to deal with conflicting demands and pressures

Understanding of and empathy with Hospice environment

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Company pension Life insurance
Experience:

customer service: 1 year (preferred)
Work Location: In person