Job Description

Overview

Families Together Suffolk is expanding our retail operations, and we are looking for motivated, community-minded people to join our team.

We are seeking a motivated and organised

Deputy Shop Manager

to support the smooth running of our charity shop. Working closely with the Shop Manager, you will help to oversee daily operations, provide excellent customer service, and support the development of staff and volunteers. On designated days, you will take responsibility for managing the shop independently, ensuring that high standards are maintained at all times.

This is a fantastic opportunity for someone with retail experience who is looking to step into a supervisory role, contribute to a growing retail operation, and make a positive difference to our charity's work.

Duties

Support the Shop Manager with day-to-day shop operations. Take responsibility for running the shop in the Manager's absence, ensuring efficiency and smooth operations. Supervise, motivate, and support staff and volunteers to deliver excellent customer service. Assist with merchandising and stock presentation to maximise sales and create an appealing shop environment. Help manage stock control, ensuring shelves and displays are well stocked and rotated. Contribute to the completion of administrative tasks such as cash handling, scheduling, and reporting. Promote teamwork and a positive working environment. Maintain shop standards, including cleanliness, organisation, and customer care.
Experience

Previous retail or supervisory experience is desirable, ideally within a customer-focused environment. Ability to support and motivate a diverse team of staff and volunteers. Strong communication and interpersonal skills. Good organisational skills and the ability to manage tasks independently when required. Understanding of merchandising and creating effective displays is an advantage. Basic administrative or cash-handling experience is helpful.
If you are enthusiastic about retail, enjoy working with people, and are ready to take the next step in your career, we would love to hear from you. Join us in supporting our charity and creating a welcoming shopping experience for our customers.

Why Join Us?

Make a Difference:

Every sale supports families across Suffolk.

Community Impact:

Be at the heart of your local community.

Lead & Inspire:

Work with and develop a dedicated team of staff and volunteers.

Growth Opportunity:

Help shape our expanding retail operations.

Supportive Charity:

Join a values-driven organisation committed to wellbeing, equality, and sustainability.

Safer Recruitment Statement

Families Together Suffolk is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All applicants will be expected to share this commitment. Appointment is subject to an enhanced DBS check, references, and completion of safer recruitment processes.

To apply please complete the application form available from our website.

Job Types: Full-time, Permanent

Pay: 24,027.00 per year

Benefits:

Sick pay
Work Location: In person

Application deadline: 14/09/2025