Job Description

Hours of Work

: 30 hours per week over 4 days (including some Saturdays and bank holidays)

If you would like to find out further information about our charity, please go to www.jerrygreendogs.org.uk. For further information on the vacancy, go to our website and click on about us, careers, vacancies for the address to send your CV and covering letter.

Role Purpose:

Accountable for developing and managing an outstanding charity shop, achieving sales growth and KPIs by delivering excellent customer service, operational excellence and inspirational leadership.

Key Relationships:

Internal Contacts

Support Functions

Retail Area Manager

Head of Retail

External contacts

Local shop owners

Local networks and community

Key Outputs & Tasks:

Shop Performance & Customer Experience

Achieve sales and income targets through effective stock management, pricing, and merchandising.

Deliver excellent customer service that drives repeat custom and loyalty to Jerry Green Dog Rescue (JGDR).

Maximise Gift Aid sign-ups and income contribution.

Monitor daily takings, banking and financial reporting.

Encourage sustainable practices in stock handling and waste reduction.

Volunteer & Team Development

Recruit, train, and retain a capable volunteer team who contribute to shop success.

Maintain high levels of colleague and volunteer team engagement, confidence, and performance through creating a positive and inclusive environment.

Provide leadership and coaching including line management of the supervisor

Shop Standards & Environment

Ensure the shop maintains excellent standards and is consistently safe, clean, organised, and welcoming.

Maintain security as keyholder.

Ensure compliance, including legislative compliance

Proactively identify and report risks, issues, or maintenance needs.

Business Development & Community Engagement

Contribute to delivery of the shop's annual plan and budget.

Implement new initiatives and operational improvements effectively.

Working with the Shop Supervisor to promote the Charity in the local community, leading on shop activities, events and social media and encourage purposeful public relations to grow shop visibility.

Essential Knowledge, Skills, and Experience:

Proven experience in the retail sector and understanding of budgets, cash handling, stock management, etc.

Excellent communication skills

High level of accuracy and attention to detail

Ability to achieve targets and KPI's

Ability to lead and inspire a team

Ability to work as part of a team and independently

Computer literate & confident using tills; able to use electronic communication

Ability to travel when required to cover other shops

Ability to cover holidays and absence

How you'll work in line with our Values:

Jerry Green Dog Rescue upholds the organisational Values of Kindness, Compassion, Honesty & Purposefulness in all our work.

You understand what our customers are looking for. You are a great communicator - warm, honest, and helpful - and you leave people feeling supported and valued. You are able to create an amazing shop that is both commercially successful and a hub of kindness.

Kindness

- Create a welcoming and kind customer-focused atmosphere where everyone is treated with respect and kindness.

Purposeful

- Working and leading with a clear intent and efficiency, in alignment with the Retail Annual Plan, supporting the Retail Manager, on the deliverables of the shop and wider retail department. Leading on the planning and organising for the shop whilst acting commercially.

Compassion

- Act as a compassionate ambassador, promoting the charity's mission to support dogs through rescuing, rehabilitation and rehoming. Ensuring the shop team provides a compassionate environment - for each other, for our supporters and customers.

Honesty

- Ensuring shop operations are undertaken in a transparent and ethical manner and is compliant with Charity retail standards. Encouraging an honest and psychologically-safe working environment for colleagues and volunteers alike.

Key Performance Indicators:

Shop KPI's & profit targets met

Gift Aid targets met

Compliance objectives met

Community relationships in place locally

A successful paid and volunteer team in place and thriving

Stock loss managed in line with expectations

Date Prepared:

September 2025

This job description is intended to provide a general overview of the requirements of the role. It is not a contractual document and does not form part of any contract of employment. The duties and responsibilities outlined may be subject to change at any time to meet the needs of the organisation.

Job Types: Part-time, Permanent

Pay: 21,046.26 per year

Expected hours: 30 per week

Benefits:

Company pension Health & wellbeing programme Sick pay
Work Location: In person

Application deadline: 21/10/2025