Job Description

Role: Charity Shop Manager

Hours: 37.5 hours per week

Contract: Permanent

Salary: 26,439 - 28,006 per annum

Closing date: 31/10/2025

An exciting opportunity has arisen to join our busy Retail team at Robin Park as a Shop Manager.

As a Shop Manager you will lead a team of volunteers to maximise the potential of one of our shops - generating much needed funds which will be used to provide palliative and end of life care to people living in the Wigan Borough. This is a chance to make a real and meaningful difference in a charity that is very much rooted in this community.

Hours:

37.5 hours per week, on a salary of 26,439 - 28,006 per annum. This role will involve working weekends, with days off during the week. There may occasionally be a requirement to work hours outside of your normal working week.

Shops opening hours are Monday - Saturday 9am-5pm, Sunday 10.30am-4.30pm.

Please look at the Person Specification included in the for the role requirements, qualifications and experience, skills and abilities, personal qualities and attributes.

This role will mainly be based at a shop, however you will be asked to travel to the Hospice or between other hospice's shops, therefore a full UK driving licence and access to a car insured for business use is desirable.

Wigan & Leigh Hospice is a wonderful place to work. Our staff are our greatest asset providing the very highest standard of care. All our teams are all part of the Hospice team: working together to make the Hospice the best it can be. We have achieved Outstanding in the last CQC inspection. Our values: Compassion, Accessibility, Respect, Excellence, are at the heart of everything we do.

We are proud to offer a wide range of benefits, including:

A warm and welcoming working environment, 35 days annual leave inclusive of bank holidays (increasing with length of service), Salary sacrifice pension scheme, Free car parking, Cycle to Work Scheme, Shopping, leisure and holiday discounts, On demand GP, Westfield Health - Health Cash Plan, Life Assurance, A range of Wellbeing initiatives.

How to apply

Applicants should submit an up-to-date CV with a supporting statement setting out how you meet the criteria for the role to hr@wlh.org.uk

If you have not heard from us within two weeks of the closing date, this will mean you have been unsuccessful this time.

Successful appointments will be subject to a Disclosure and Barring Services Check (DBS) check.

Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

About us

Wigan and Leigh Hospice is a well-established charity which has been operating since 1983. We provide a wide range of palliative care services to people with advancing life-limiting illnesses of any diagnosis and to those people important to them. The support we offer is tailored to meet individuals' physical, social, spiritual and emotional needs.

We are committed to protect the privacy and security of your personal information. To see how we do this please visit our website and read our "Role Applicants Data Protection Compliance Statement (Privacy Notice)".

Job Title: Charity Shop Manager
Directorate: Business Development
Team/Function: Retail
People Manager: To volunteer team

All Wigan & Leigh Hospice employees are expected to:

Show commitment to our vision, mission, and values: Compassion, Accessibility, Respect and Excellence and demonstrate this through their work and interactions internally and externally, and on our behalf. Reflect the values of Wigan & Leigh Hospice in all behaviour and activities including alignment with the hospice's strategic priorities Be committed to furthering the aims of the charity and developing your own skills to benefit both yourself and the charity. Respect our obligations and approaches to health and safety, data protection, equality and diversity and safeguarding compliance and best practice. Take responsibility for the safety of yourself and others, raising concerns about anything you feel may put someone at risk Promote and safeguard the good reputation of the charity by acting in a way which is ethical and moral, and avoiding any activities that could bring the charity's reputation into disrepute.

Main Responsibilities:

1. Responsible for the day to day running of the shop including:

i. Maintaining high standards of merchandising and window dressing, ensuring the shop is well presented, clean and tidy.

ii. Sorting, pricing, moving and handling of stock, both donated and new goods, ensuring stock rotation system is in place

iii. Ensuring all cash handling procedures are in place and properly followed.

iv. Being a key holder, opening and closing the shop and ensuring the premises are secure.

2. Managing and co-ordinating a team of volunteers:

i. Developing strong and effective working relationships with volunteers

ii. Ensuring the shop is open agreed trading hours and there are adequate rotas planned. Prepare contingency plans in case of sickness.

iii. Ensuring all volunteers have completed their mandatory training and records are up to date.

iv. Recruiting and training new volunteers to support the shop

v. Holding regular meetings to keep volunteers informed of what is happening at the hospice and showing them the contribution they make.

3. Providing excellent customer service:

i. Ensuring customer service is professional and supports the ethos of the hospice.

ii. Ensuring professional and friendly service is always given to all customers by all members of the team.

iii. Ensure all donations are accepted politely and professionally

4. Maximising shop income

i. Maximise income from donated items using the pricing guide to ensure accurate and competitive pricing.

ii. Using all financial reports to ensure the sales floor layout is commercial and reflects the sales analysis.

iii. Regularly review sales results and work with the area manager to develop new ideas.

iv. Keeping up to date with the latest developments in charity retail to ensure your shop remains competitive

5. Implementing Gift Aid Scheme:

i. Introduce gift aid procedures to the shops working with the area manager to ensure correct data protection procedures are in place.

ii. Train and develop the volunteer team to understand to importance of gift aid in terms of income and procedures.

6. Promoting your shop in the local community

i. Building strong relationships with the customers and taking an active part in any appropriate community events.

ii. Promoting the role of the charity within the community.

iii. Work with the hospice communications team to develop promotion materials and social media content which promote your shop

Please note that job descriptions cannot be exhaustive, and all employees may be required to undertake other duties, which are broadly in line with the above key responsibilities.

Other things to note about this role are:

This role will involve working Saturdays, with a day off during the week. There may occasionally be a requirement to work hours outside of your normal working week. When this is the case, notice will be given and time off given in lieu.

Person Specification

Essential Qualifications & Experience:

Experience of working in charity retail as a shop manager
Experience of managing volunteers
Experience of training and coaching volunteers -

Desirable

Experience of working to, meeting and exceeding financial targets
Experience of using a till system
Knowledge of Gift Aid Legislation and experience of implementing a Gift Aid scheme

Essential Skills and Abilities:

Excellent organisational skills
Excellent telephone manner
Flexible friendly accessible attitude
Excellent communication skills
Good timekeeping
Ability to work flexible hours
Ability to work within a team including volunteers
Ability to maintain confidentiality

Essential Personal Qualities & Attributes:

Results focused
Emotionally resilient
Understanding of and empathy a hospice environment
Team player who earns trust and respect
Positive professional approach

Job Types: Full-time, Permanent

Pay: 26,439.00-28,006.00 per year

Benefits:

Company pension Cycle to work scheme Free parking On-site parking Sick pay
Work Location: In person