Job Description

Dorset Blind Association Charity Shop Manager

35 hours over 5 days per week Monday to Saturday or part time shorter hours are a possibility

Dorset Blind Association (DBA) works across Dorset to provide emotional and practical help and support for people who are visually impaired.

To help fund its wide range of community support services the charity has a small chain of charity shops which also provide people with access to the charity's services. It will be opening its next shop in Sherborne and is seeking a warm, friendly and energetic person, sympathetic to the charity's cause, to take on the exciting role of shop manager.

The shop opening hours will be 9.30am to 4.30pm Monday to Saturday. The shop will be closed Sunday and Bank Holidays.

The successful candidate will enjoy the opportunity to take real ownership of the shop and will be encouraged to bring their own flair, imagination and ideas for how the shop can become successful. The successful candidate will be happy to take responsibility for the day to day running of the shop, but will also enjoy being part of the wider DBA staff and volunteer team and working with colleagues as part of that team, to promote the charity and help achieve its mission - making life better for visually impaired people in Dorset.

To help towards delivering one of the charity's vital services, the shop will also include a small resource centre, providing information about sight loss and supplying specialist equipment and aids to daily living for people who suffer a sensory disability. Full training for this aspect of the shop's role will be given and this extra dimension will make the job even more interesting and rewarding for the successful candidate.

Job Purpose

To efficiently and effectively manage the DBA charity shop and mini resource centre at Sherborne, working towards sales and profit targets and motivating the shop staff and volunteer team to provide the highest quality service in line with the charity's general values and beliefs.

Key Responsibilities

Responsibilities include but are not limited to the following:

Working in accordance with the DBA shop operations manual

Achieve profit targets by maximising sales and minimising costs

Working to ensure a high standard of service to customers at all times

Actively support any fundraising promotions as requested by DBA fundraising staff

Implement promotions in the shop as requested by DBA Head Office

Working to achieve maximum gift aid on donated stock

Maintaining a high standard of presentation, both in the windows of the shop and on all sales floor areas

Achieving and maintaining high standards of housekeeping, organisation and cleanliness throughout the shop premises

Actively encourage the public to donate saleable stock

Ensuring there is adequate flow of stock from stockroom to the shop floor and an adequate stock available on the shop floor, at all times

Ensuring that stock is selected and priced at a consistent level

Complying with all instructions regarding the sale, and stock control of any new goods which the shop stocks

Actively working to recruit volunteers for the shop and provide training so they are able to perform their jobs efficiently and effectively

Providing training and development for the assistant manager and volunteers to enable them to perform their jobs efficiently and effectively

Organising a rota to ensure the shop runs effectively and the shop floor and sort room tasks are allocated

Creating an organised and pleasant working environment for staff and volunteers

Ensuring that all staff and volunteers comply with DBA policies

Holding the shop keys, ensuring that the shop is secure whenever it is left unattended

To provide a safe environment that protects all staff, volunteers and the public and to report any maintenance or Health and Safety issues in the shop to the DBA head office.

To help raise the profile of DBA in Sherborne and to act as one of the charity's representatives in this area.

Person specification

We are looking for someone with as many of the following skills and experience as possible, although training will be provided, especially for skills and knowledge directly relating to sight loss.

Previous retail experience, (ideally in charity retail), including working to and achieving sales targets

Knowledge of the Sherborne area and retail environment

Experience of recruiting, working with and managing volunteers

Good level of general education

IT literate and numerate

Disciplined and organised

Enthusiastic, committed and energetic

Well presented and willing to wear DBA branded clothing while working

Warm, friendly and outgoing personality and excellent customer service skills

Strong leadership and motivation skills with the ability to build and motivate a team of volunteers to work towards targets

Hands on and with a strong "can do" attitude

Able to work under own initiative when required

Willing to become a strong and passionate advocate for DBA

Good commercial acumen, product knowledge and understanding

Excellent communication and relationship building skills and able to build rapport with people of differing age, backgrounds and cultural beliefs

Experience of cash reconciliation and financial controls

Ability to work to generate stock for the shop

Committed to achieving the highest retail standards

Results driven, but understanding the right result must be achieved the right way

A basic understanding of sight loss

Job Types: Full-time, Part-time, Permanent

Pay: 24,100.00 per year

Benefits:

Company pension Employee discount
Schedule:

Monday to Friday Weekend availability
Work Location: In person