Job Description

About Us

Danaher Animal Home is a respected and compassionate independent animal welfare charity dedicated to rescuing, rehabilitating, and rehoming animals in need. Our network of charity shops provides vital income to support the care of animals at our centre. Each shop is at the heart of its community, offering great value while raising funds for our cause.

About the Role

We are seeking an enthusiastic and commercially minded

Charity Shop Manager

to lead our charity shop on the outskirts of Chelmsford. You will be responsible for managing all aspects of the shop's operations including managing a team of volunteers, delivering exceptional customer service and maximising income to support the vital work of Danaher Animal Home.

Key Responsibilities

Retail Operations:

Ensure the smooth running of the shop, maintaining high standards of presentation, cleanliness, accurate pricing and stock rotation.

Income Generation:

Drive sales to achieve and exceed targets through effective merchandising, Gift Aid recruitment, promotions and community engagement.

Team Management:

Recruit, train and lead a team of volunteers, fostering a positive, inclusive and supportive working environment while ensuring all health & safety guidelines are adhered to.

Stock Management:

Oversee the intake, pricing and display of donated stock, ensuring compliance with safety and trading standards. Identifying items that are suitable for our growing ecommerce activity.

Customer Service:

Deliver excellent customer service, acting as a positive ambassador for the charity at all times.

Administration:

Maintain accurate financial and administrative records, including cash handling and daily banking.

Health & Safety:

Ensure all shop activities are compliant with health and safety regulations and charity policies.

Who we are looking for:

Essential

Proven retail experience, ideally in a supervisory or managerial role

Excellent communication and interpersonal skills

Strong organisational and problem-solving abilities A proactive and flexible approach Ability to motivate and lead a diverse team of volunteers Basic IT skills (e.g., Microsoft Office, EPOS systems) Full, current driving license with ability to provide cover and visit head office for meetings/trainings

Desirable

Experience in the charity sector or managing a charity shop Visual merchandising skills Knowledge of Gift Aid processes

Why work with us?

Be part of a passionate team making a real difference to animal welfare Opportunity to develop retail and leadership skills in a meaningful setting Supportive charity culture with training and development opportunities
Job Type: Full-time

Pay: 12.21-12.24 per hour

Expected hours: No more than 37.5 per week

Additional pay:

Performance bonus
Benefits:

Company pension Employee discount
Schedule:

Weekend availability
Licence/Certification:

Driving Licence (required)
Willingness to travel:

25% (preferred)
Work Location: In person

Application deadline: 04/07/2025
Reference ID: KJRETCM