Job Description

Overview

Are you looking for a change? Our volunteers are the heart of our charity.

We are seeking an experienced Manager for our charity shops and the volunteers who support us. The ideal candidate will possess strong management skills, excellent communication abilities, and a passion for delivering exceptional customer service. The Manager will be responsible for maintaining organisational standards, implementing, and ensuring the smooth functioning of daily operations within our retail environment.

Responsibilities

Lead and supervise the volunteer team, providing guidance and support to maximise productivity and morale Oversee daily shop operations, ensuring adherence to company policies and procedures Oversee and support the volunteer team to merchandise displays to optimise product visibility and appeal Monitor stock levels, coordinating with volunteers for timely replenishment Maintain high standards of customer service, and demonstrating excellent communication skills Conduct volunteer training sessions on sales techniques, product knowledge, and organisational procedures Handle administrative tasks such as rota management, reporting, and maintaining records of sales Foster a positive shopping environment by promoting teamwork and organisational efficiency Ensure compliance with health & safety regulations within the premises

Qualifications

Proven experience in volunteer management, demonstrable leadership skills in supervising teams effectively A strong background in retail management or shop supervision Excellent organisational skills with the ability to manage time efficiently Experience in merchandising, administrative tasks including finance and banking, and managing stock levels Proficient in using retail software or relevant administrative tools Ability to motivate volunteers, promote teamwork, and maintain high levels of enthusiasm
This position offers a rewarding opportunity for a motivated individual eager to lead a successful volunteer team.

We are happy to discuss the option of a job share in this role.

Job Type: Part-time

Pay: From 18,844.00 per year

Expected hours: 24 per week

Work Location: In person