Job Description

Fixed Term Contract with February start date till 30th September 2026

Your role

This is a dynamic role where you will be working across two department, Reservation & Customer Care (RCC) and Private Tours (PVT). In RCC you will assist with check-in at our Edinburgh departure point. In PVT you'll be responsible for supporting the team ensuring the smooth running of each private tour booking. To excel in this position, you'll have exceptional customer service & communication skills and be organised and detail oriented. Your passion for travel, building relationships with industry partners and collaboration with others is matched by your willingness to learn and be able to focus on your own tasks with the bigger picture in mind.

Your working schedule

In this role you'll work 5 days a week Wednesday to Sunday, 7am - 3pm. The shift pattern is split as follows:



7am - 10am Check-in at Edinburgh Bus Station 10am - 3pm Admin Tasks




The above will be flexible based on business need.

Your responsibilities

RCC:

Check-in tour passengers at our Edinburgh departure point. Assist with customer enquires (face-to-face) covering a range of questions relating to our products Process scheduled tour bookings via our in-house booking systems Investigate bookings and solve problems support the operation and achieve customer experience objectives

PVT:

Help the team coordinate private tours by booking essential services Respond to client and supplier inquiries. Prepare tour documentation such as itineraries and vouchers. Explore resources and contribute to itinerary creation. Attend and contribute to team meetings

Your skills, experience & qualifications

Essential


Excellent customer service skills Work well independently and within a team. Ability to adapt to a wide range of duties and react to a variety of customer enquiries Strong interpersonal and communication skills (phone manner, email and face-to-face communications) Highly adaptable and able to respond well under pressure Excellent PC skills, including Outlook and Microsoft Office Suite. Attention to detail and a willingness to learn.




Desirable


Experience in a similar role Experience in the tourism, hospitality or customer service industry Language skills Advanced Microsoft Office Suite Previous CRM experience

Application closing date 19th January 2026.