Job Description

We are looking for several enthusiastic individuals with experience in retail industry to join our store on a permanent basis. Successful candidate will be someone who is passionate about retail and customer service, previous experience is preferable but not essential.

Position:

Check Out / EPOS General Assistant (Chinese Reading)

Location:

Colindale (NW9 0FH)

Contract:

Full-time, Permanent

Salary:

12.50 per hour

Hours:

40 hrs per week (5 days per week)

Benefits

: 28 days holiday (including Bank Holidays), staff discount, pension scheme

About the Role

As a Check Out / EPOS General Assistant, it will include duties such as selling and replenishing products, assisting the supervisors and store managers in maintaining the smoothly running of the store on a daily basis, working on an array of duties such as printing, checking, placing the price label, assisting the supervisors and store managers in maintaining the smoothly running of the store on a daily basis.

Duties include but not limited to:

Provide excellent customer service including dealing with customer's queries and complaints

Ensure that products are displayed and replenished in line with the Company's standards

Operating the tills, handing payments including refunds

Prepping and packing products according to the Company's guidelines

Keeping up to date with product information

Daily checking the function of scanners, tills, scales

Check the EPOS emails regularly throughout the day and update any changes without delays

Action all price changes according to price update report and report any errors to Head Office EPOS

Print product labels and make sure all labels are placed in appropriate area and matched with products

Undergo label auditing by section everyday

Ensure the correct batch is on display for any short date promotional items according to the Best Before Day Report and Weekly Promotion Summary

Check the expiry items including use by, best before date, promotion. Markdown price and take out promotional items when needed

Keep up to date with product knowledge and information

Fill the item gaps and organise the display to be clean and neat

Organise the shop floor according to the Company's visual merchandising standards

Provide excellent customer service including dealing with customer's queries and products knowledge at all times

Make sure the stocks are in rotation. Such as first in first out (short dated item in front and longer dated item in the back)

Report all safety hazards and risk factors to a member of the store management team without delay

Support other departments when needed or when requested by Store management team

Requirements:

Strong communication, task management, and customer service skills

Well organised with excellent attention to details

Able to read and speak Chinese - Mandarin or Cantonese are desirable

Proficient computer skills including Microsoft Office Suite (Word, Excel, Outlook)

Previous experience in a retail environment will be an advantage

Job Type: Full-time

Pay: From 12.50 per hour

Must have the legal right to work in the UK (without sponsorship)

Job Type: Permanent

Pay: From 12.50 per hour

Expected hours: 40 per week

Benefits:

Company pension Employee discount Flexitime
Schedule:

Weekend availability
Work Location: In person

Reference ID: COLCoEpos2025.08