At Tapping House, we are dedicated to delivering exceptional palliative and end-of-life care. Our aim is to provide compassionate, personalised support to patients and their families, while fostering innovation, sustainability, and excellence across all aspects of our organisation.
We are now seeking a dynamic
Chief Operating Officer (COO)
to join our senior leadership team and help shape the future of our hospice.
The Role
As COO, you will work closely with the CEO and Board to provide strategic leadership and confident fiscal management of our resources. You'll oversee Finance, Estates & Facilities, People & Culture (including Volunteer Services), and IT, ensuring operational excellence across the organisation.
This is a pivotal role where you'll:
Drive efficiency and innovation in operational delivery
Lead fiscal management and oversee budgets and accounts
Champion recruitment, retention, and staff development
Strengthen partnerships with local hospices and external stakeholders
Ensure robust digital systems, health & safety, and estate management
Lead our environmental sustainability strategy towards net zero
You'll be a visible, inspiring leader who empowers teams, promotes collaboration, and ensures our values are embedded in everything we do.
About You
We're looking for a credible, compassionate leader with:
Proven experience in senior operational leadership within a large charity, public body, or company
Strong strategic and fiscal management skills
Expertise across estates, IT, HR, governance, and health & safety
A track record of developing teams and driving organisational excellence
Emotional intelligence, authenticity, and a commitment to our vision and values
Professional qualifications in management, accountancy, HR, or health & safety are desirable, alongside evidence of continuing professional development.
What We Offer
A leadership role with real impact in a respected hospice
The opportunity to shape strategy and drive innovation
A supportive, values-driven culture
Competitive salary and benefits package
Commitment to professional growth and development
If you are a strategic leader with passion, vision, and the drive to make a difference, we'd love to hear from you.
If you wish to apply please visit the Tapping House Website: https://tappinghouse.org.uk
Please note the closing date for this vacancy is 30th January 2026.
Job Type: Full-time
Pay: 75,000.00 per year
Benefits:
Additional leave
Canteen
Health & wellbeing programme
On-site parking
Sick pay
Work Location: In person
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