Job Description

Chief Steward

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.


2023 was the hotel's 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Annual Salary ranging from 40,000 up to 43,000 plus service charge

BENEFITS

28 days paid holiday increasing with service Exclusive perks through our online discount portal Access to leadership and development programmes through Hilton University Exceptional Career opportunities Industry-leading Team Member discounts on hotel stays for you, your family and friends Wellbeing programmes to help you Thrive in the workplace Reward programmes, incentives and team member recognition, as well as long service awards 50% off in Hilton restaurants and bars (subject to individual outlets) Recommend a Friend incentive Uniforms provided and laundered complimentary Recognised as a 'Great Place to Work' Free meals on shift



A Chief Steward trains, supports, and motivates the Back of House Team to deliver an excellent Guest and Member experience while managing cleaning schedules, moving and storing necessary equipment, and observing safety guidelines.

What will I be doing?

As a Chief Steward, you are responsible for training, supporting and motivating the Back of House Team to deliver an excellent Guest and Member experience. A Chief Steward will also be required to manage cleaning schedules, observe COSHH and Hilton Hotel Health and Safety Manual guidelines, and ensure that machinery is operated properly, efficiently, and is moved, stored, and available when needed. Specifically, you will be responsible for performing the following tasks to the highest standards:

Run the Back of House Department efficiently and to consistent high standards Manage, train and develop the Back of House team Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed Ensure the flow and supply of operating equipment's meets bar, banqueting and restaurant requirements Oversee the cleanliness of all food and beverage outlets and the Team Restaurant Ensure the Stewarding Team has full knowledge and understanding of compliance regulations as they effect sanitation and hygiene, as set by internal and local legal requirements Identify and develop new revenue opportunities Work with the banqueting functions to ensure the accurate and timely preparation of individual plates/orders Observe guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements Report faults, misused or damaged equipment issues to the Back of House Manager, Head Chef, and/or Maintenance Manager Ensure machinery is operated properly, efficiently, safely and in accordance with the Hotel Health and Safety Manual Assist in the location, movement and storage of operational equipment Assist in the stock take of equipment and other items as required Work with all departments to ensure items that are required for service are available when needed Ensure team members adhere to all Health and Safety and Hygiene Regulations Carry out any other reasonable task set by the Hotel's Management

What are we looking for?

A Chief Steward serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Good organisational and planning skills Good communication skills Ability to work under pressure Ability to work on their own or in teams Flexibility to respond to a range of various work situations A passion for building excellent relationships with colleagues

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

A high school certificate or equivalent and any other related qualifications Previous experience in supervisory role Experience in hotel / leisure industry

ELIGIBILITY

In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom. Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.


We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

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