Job Description

Flourish Family Centre is seeking a

reliable and organised Child Contact Centre Coordinator

to oversee the smooth operation of our child contact centres across the country. This is a

six-month temporary role

, with the potential to become permanent for the right individual. The position offers

hybrid working

, combining remote work with travel to various locations as needed.

This is an ideal role for someone who thrives in a dynamic environment and is passionate about supporting families and children during contact sessions. The Centre Coordinator will be responsible for managing the day-to-day activities of the centres, coordinating staff rotas, liaising with families, and ensuring compliance with all relevant policies and procedures. This role requires excellent communication skills, strong organisational abilities, and the flexibility to work across multiple locations as needed.

Key Responsibilities: Staff Coordination:

Recruit, interview, and assist with hiring

centre staff, including contact supervisors and support workers.

Create, manage, and update staff rotas

to ensure adequate cover for contact sessions.

Provide induction and ongoing support

to centre staff to ensure adherence to company policies and best practices.

Centre Operations:

Oversee the daily operations

of the contact centre(s), ensuring a safe, welcoming, and supportive environment for children and families.

Ensure all sessions run smoothly

and on schedule, addressing any disruptions or issues promptly.

Maintain accurate records

of sessions, attendance, incidents, and any relevant documentation.

Compliance and Quality:

Ensure all activities comply with safeguarding policies, health and safety regulations, and organisational standards

. Conduct

regular checks and audits

to maintain quality and safety standards.

Report any concerns or incidents

to management in a timely and professional manner.

Communication and Liaison:

Act as the primary point of contact

between families, staff, and external agencies. Handle

enquiries and resolve issues

professionally and sensitively, maintaining a high standard of communication. Support families with

information about the centre's processes

and services, ensuring clarity and transparency.

Administration:

Maintain up-to-date documentation

, including staff records, session logs, and compliance reports. Assist with

the preparation of reports

for management and funding bodies as required.

Person Specification:

Experience

in a supervisory or coordination role, ideally within social care, childcare, or a related sector.

Strong organisational and multitasking skills

to effectively manage a busy, dynamic environment.

Excellent interpersonal and communication skills

, both written and verbal.

Ability to work independently

and as part of a team.

Understanding of safeguarding

and child protection principles.

Flexibility to travel nationally

and work varied hours as needed.

Proficient with basic IT

and administrative tasks.
If you are interested in the role, please

apply with your CV

.

Job Type: Temporary

Pay: 12.21 per hour

Work Location: In person