Job Description

Do you have a background that combines excellent administrative skills with staff management experience, ideally working with families ?

We are recruiting a Child Contact Centre Manager to run two child contact centres based just outside Brighton - in Hassocks and Haywards Heath, West Sussex.

This role predominately involves working from home, so candidates must have a suitable home-space to work uninterrupted, as well as undertake confidential phone calls and video meetings.

This is a highly administrative role so requires excellent IT and numeracy skills

Our managers are expected to regularly attend both venues, so you must live within 30 minutes' drive of at least one of our centres and be a car owner.

Previous management and staff management experience essential, ideally in a related field

This role is home based. Monday to Friday 9am to 5pm

About the Role:

As a

Child Contact Centre Manager,

you would be running our child contact centres in Hassocks and Haywards Heath organising supervised child contact /family time sessions for parents in our centres or in the Sussex community, as well as line managing a team of child contact supervisors.

You will be in communication daily with parents and social workers predominately by phone, email and video.

You will need to be resilient, decisive, organised and robust as we are working with families often at a challenging time in their lives

What are Child Contact Services?

Child contact services provide the opportunity for a parent /s to spend time with a child not currently living with them. Child Contact Centres offer a welcoming space for children to nurture or re-establish contact with a parent or their significant others. The children we work with may be living with a parent, an extended family member or foster carers. In addition, we offer Family Support Work support to Local Authorities.

Skills required:

-

Excellent IT skills

. Including frequent use of MS Word, Excel, Teams and Zoom, Dropbox and other software as we continue to grow. All our work is using MAC computers (a laptop will be supplied)

-

Experience of staff management and supervision

- Excellent organisational and administrative skills.

- Ability to accurately and expediently work with figures, generating accurate invoices in a timely manner and creating quotes

- Experience working with families

- Robust and resilient. You will be dealing with families at very challenging time in their lives

- Confident to attend and speak at meetings, this would include both internal management and external local authority children's services meetings

- At least 2 years of management experience ideally within a related service dealing with other organisations, professionals and members of the public

- Excellent written and verbal communication skills

- A car owner. You will be attending external meetings as well as meetings at our centres with colleagues and families.

- You must be experienced and confident in working independently, as most of this role is home based

A full job description will be sent with an application pack.

About AG Family Support

We are a family run company with six child contact centres as well as community-based contact sessions and family support work across the South East and East Anglia.

Founded on best-practice social work principles, we've grown into a national leader in Independent Social Work, Family Support, and Child Contact services. Yet, we remain true to our small, family run business roots, ensuring every employee is valued, respected, and supported.

With ongoing training, career development, and supervision, we're committed to helping you succeed

3. Competitive Pay & Benefits:

Salary is 33,150 per annum, plus opportunity to join the pension scheme

This role is Monday to Friday 9am to 5pm.

. This role is subject to an Enhanced DBS

Job Types: Full-time, Permanent

Pay: 33,150.00 per year

Benefits:

Work from home
Application question(s):

Although this is a mainly home based you must be able to travel to our contact centres regularly - where do you live ?
Experience:

Staff management: 2 years (preferred) Administration: 4 years (preferred) working with families or children: 2 years (preferred)
Licence/Certification:

Licence to drive in UK and own a car (preferred)
Work Location: Hybrid remote in Haywards Heath RH16 1BJ