Job Description

Annually: 34,582 - 38,425 FTE plus 10.5% Shift allowance and 200 home working allowance if opting for hybrid working
Region: North East, Yorkshire & The Humber
Location: Leeds Hub
Department: Childline
Vacancy Type: Permanent
Working hours per week: 35
Closing Date: 22 July 2025

At Childline, we give young people a voice when they need someone to listen.

--------------------------------------------------------------------------------



We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people

Childline Universal

(available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)

Childline Connect

(available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)

Childline Online

(our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want).

We're currently recruiting for a 28hr role in our Childline Universal twilight team.

----------------------------------------------------------------------------------------



As well as supporting our peak service hours, you will be there for children and young people when they often feel most alone, during late and overnight hours. You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Twilight). You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and outside of shift provide effective supervision, coaching, feedback, training and support to volunteers.

You will have the chance to personally make a positive difference for thousands of children and young people every year.

----------------------------------------------------------------------------------------------------------------------------



We support hundreds of thousands of children all over the UK every year, many of whom want to talk to us at night while their other supports are not available. As a Childline Practitioner (Twilight) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people.



You will work a hybrid rota which includes a consistent balance of daytime, twilight and night shifts across a 6-week pattern which includes weekend working one in every three weeks (or one in six weeks for those on 17.5 hour contracts). There is built in time for extended weekends and a third of the working days can be done from home. Every Childline Practitioner (Twilight) receives a 10.5% rota allowance on top of their basic salary. You can see an example of the rota pattern for this role attached to this advert.

We're looking for talented people who value putting children first:

-----------------------------------------------------------------------



To be successful in this role, you will need to be someone who


Has a strong background working with children and young people within a safeguarding context Believes in our cause, our mission, and wants to help us be there for all children and young people Has a passion for supporting others, especially in situations which can be emotionally challenging

Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).



If you would like any further information about the role, please contact Helplines Recruitment at HelplinesRecruitment@NSPCC.org.uk.



Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date and will close the vacancy once all positions have been filled.



Don't wait, apply today and become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.


The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.