Job Description

Exciting Opportunity:

Children & Young People Case Manager



Join the Integrated Care Board (ICB) to develop services across Coventry & Warwickshire



We are seeking passionate Case Managers to support children and young people with complex healthcare needs, including those with Learning Disabilities, Mental Health challenges, and Physical Disabilities. This role offers the chance to lead assessments, case management, and reviews, ensuring personalised, integrated care in line with the National Framework for Children and Young People's Continuing Care (CYPCC).



About the Role



You will be a key player in delivering high-quality care, working closely with multidisciplinary teams to support the most complex cases. Your work will help shape service development, training programs, and continuous learning, ensuring that children and young people receive the best possible outcomes.



Key Responsibilities



Conduct assessments, case management, and reviews for children and young people subject to Continuing Healthcare or joint funding.



Screen referrals, coordinate assessments, and quality assure CYPCC assessments and ongoing health reviews.



Collaborate with specialists across various fields to develop and implement effective care plans.



Support the transition of young people with care packages from children's to adult services.



Contribute to service development and training initiatives.



Who We're Looking For



Experienced professionals skilled in managing complex cases involving Learning Disabilities, Mental Health, and Physical Disabilities.



Strong understanding of the National Framework for Continuing Care.



Effective communicators with the ability to work collaboratively across multidisciplinary teams.



Committed to delivering value-for-money care focused on positive outcomes.



Why Join Us?



Join a forward-thinking ICB dedicated to improving care for children and young people.



Work with specialist teams across a range of complex healthcare needs.



Influence the development of services and professional learning in Coventry & Warwickshire.



NHS Coventry and Warwickshire Integrated Care Board is responsible for commissioning health and care services on behalf of people in Coventry and Warwickshire.



Coventry & Warwickshire Integrated Care Board is a collaboration of NHS trusts, commissioners and local authorities working together to deliver high quality care which supports our communities to live well, stay independent and enjoy life.



There's never been a better time to join our team and we want to empower staff across our system, clinical and non-clinical, to help people progress and develop their skills and expertise.



For full details please see full job description & person Specification

Assessment and Clinical Component:

To have a working knowledge of the National Framework for Children and Young People's Continuing Care and maintain relevant and up to date knowledge and skills. To ensure every assessment performed is completed holistically on an individual basis within a multi-agency arena. This includes managing referrals, assessments and the process thereafter for children and young people who have a physical disability, mental health, learning disability or end of life needs, in the community (at home/residential/hospice), acute setting (hospital) or other setting. To manage and take responsibility of Continuing Care Assessments, making individual recommendations as an outcome of assessment within guidance of the Children's National Framework and local policy. To undertake joint assessments in conjunction with family/carers and with other professionals from health and social care and other agencies, to ensure the health needs of patients are identified and appropriately met within the remit of the National Framework guidance and local policies/processes. To assess & develop support plans, implement & review individualised packages of support, in line with the ICB policies for CYP PHB's To work within agreed systems and processes to secure best value for money packages, recognising current financial situation of the ICB, meeting clinical needs, working within the current service commissioning process. Complete High Cost Proformas as required To promote physical and mental well-being and maximise child/young person family/carer empowerment in the management of their care. Where necessary ensure individuals have access to an advocate To ensure the voice of the child and young person is listened to and heard. Work in partnership with parents and carers to understand what life is like for them in caring for a child with complex health needs, and to capture within assessment. To act as an information resource for Coventry & Warwickshire ICB in relation to Childrens & Young Peoples Continuing Care NHS, providing appropriate advice to the public, professionals, and others as appropriate Deliver and support the development of CYP Continuing Care training sessions for multi-agency partners. To act in accordance with the legal requirements and statutory rules related to practice and registration, NMC Code of Conduct and ICB Policies and Procedures including Financial Procedures, Health & Safety Policies and Safe Systems of Work To attend all mandatory and statutory training/updates To ensure clinical, financial, and other relevant governance is applied accordingly across the process and practices of CYP Continuing Care, including relevant commissioning activities. Encourage the development and participation in clinical audit, research evidenced based practice and reflective practice and learning. Work flexibly with colleagues to ensure seamless provision and that gaps identified are addressed, including peer supervision of other team members when needed. To hold a caseload as required and actively case manage in a timely, co-ordinated manner, alongside the relevant NHS professionals, multi-agencies, and other involved parties. To facilitate and support the timely transition process for young people to the appropriate adult services; inclusive of close liaison with adult Continuing Healthcare team, and relevant external agencies/professionals/advocates etc. Identify children and young people who are at risk and act upon/ manage any issues related to the findings. Ensure any/all safeguarding escalation activity managed in accordance with local and national policy and is recorded, maintained, and monitored. Work in partnership with parents/family alongside multi-agency partners To participate in the ICB appeals process and Continuing Care Panels To maintain relevant and up to date knowledge and skills pertaining to the management and function of Continuing Care To promote physical and mental well-being and maximise client and carer empowerment in the management of their care. Where necessary ensure individuals have access to an advocate

Person Specification



Knowledge, Training and Experience



Professional Registration currently registered with governing body. E.g., Registered Nurse, Social Worker or Allied Health Professional.



Degree level qualification or equivalent experience and knowledge



Evidence of post registration training



Completion of Mentorship Course/ENB equivalent or willing to undertake



Significant experience of working with



children and young people with complex



and long-term health needs, disabilities and those with life limited/palliative or end of life



Experience of working with Children & young people with Learning Disabilities, Autism & Mental Health conditions



Demonstrable experience coordinating projects



Experience of negotiating and liaising with



multi-disciplinary team.



Commitment to partnership working



across education, health, and local



authority settings



Sound working knowledge of the



National Framework for Childrens



Continuing Healthcare with detailed



understanding of the correct use of the



national tools (Screening tool, DST, Fast



Track



In depth experience of undertaking



Childrens Continuing Care Assessments



Working knowledge of the



personalisation and SEND



agenda/PHB/DOLS/MCA/LPA



Experience of managing and reporting risks



Knowledge of financial systems e.g., budget management, processing invoices and procurement.



Demonstrable ability to manage own workload and make informed decisions in the absence of required information, working to tight and often, changing timescales.



Communication Skills



Must be able to articulate, provide and receive highly complex, multi stranded date containing sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential audiences



Actively develop and negotiate relationships on difficult and controversial issues including performance variation and change management.



Analytical Skills



To Support the development and maintenance of a suite of reports, consistent with routine performance monitoring, that accurately describes the ICB's position across Childrens Continuing portfolio



Proven problem-solving skills and ability to respond to sudden unexpected service demands



Make decisions on difficult and contentious issues where there may be several courses of action.



Strategic thinking - ability to anticipate and resolve problems before they arise



Planning Skills



Demonstrate capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly



Management Skills



Must be able to prioritise own work effectively and be able to direct activities of others.



Skills & Abilities



Ability to form excellent working relationships and to influence others to deliver results



Ability to manage competing priorities in a busy and changing environment.



Excellent communication and interpersonal skills



Ability to undertake risk assessment



Ability to meet deadlines



Numerate and able to understand complex financial issues combined with deep analytical skills.



Freedom to Act



Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales



Experience of identifying and interpreting National policy.



Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)



Physical Skills



Expert knowledge of Microsoft Office Suite with excellent keyboard skills.



Equality and Diversity



Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.



Financial and Physical Resources



Previously responsible for a budget, involved in budget setting and working knowledge of financial processes



Other



Used to working in a busy environment



Adaptability, flexibility and ability to cope with uncertainty and change



Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions



Professional calm and efficient manner



Effective organiser, influencer and networker



Demonstrates a strong desire to improve performance and make a difference by focusing on goals.



Ability to work flexibly as required and to travel to other sites and to Out of Area In children & young people settings to complete monitoring visits.



Resilience to distressing or emotional circumstances.



Ability to concentrate frequently where the work pattern is unpredictable.