Job Description

Based in Ipswich but with roles through the UK, IPRS Health is one of the UK's leading providers of physiotherapy, mental health and wellbeing services, to the Occupational Health, Insurance and Legal sectors. IPRS Health are a forward-thinking organization, utilizing the latest in digital innovations to provide first-class clinical services to their patients.



We take pride in our innovative approach, combining traditional treatments with new innovative methods to improve our patient's experience and results, whilst helping keep costs down for our clients.


IPRS Health has an extensive in-house team of multidisciplinary clinicians which, coupled with our carefully selected and managed national clinical network, can provide a first-class service, throughout the UK.


We are looking for a

Mental Health Children's and Young Person Case Manager

to join our existing team to provide clinical case management to IPRS Therapists and Network Practitioners working with children & young people (CYP).

Position:

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We are looking for a

Mental Health Children's and Young Person Case Manager

to join our existing team to provide clinical case management to IPRS Therapists and Network Practitioners working with children & young people (CYP). To respond to clinical queries from IPRS Therapists and Network Practitioners, and conduct CYP case reviews. The successful applicant will be a team player and motivated to contribute to helping thousands each year.

The successful applicant will be based in the UK and working fully remotely.

Your success will contribute to the continued growth of the mental health team.



We are looking for our new

Mental Health Children's and Young Person Case Manager

to be a team player and to be motivated to contribute to helping thousands each year.



You will provide clinical case management to IPRS Therapists and Network Practitioners working with children & young people (CYP).


Respond to clinical queries from Network Practitioners and patients, and conduct case reviews with Network Practitioners.


Act as a main point of contact and provide leadership to Network Practitioners within their assigned Region.


Ensure that Network Practitioners are following relevant company policies and procedures in the conduct of their work, and provide guidance on questions of policy and procedure.


Review e-forms and reports submitted by Network Practitioners working with CYP.


Help manage and escalate CYP cases where clinical risk or safeguarding concerns have been identified.

Responsibilities including:

Carry out case management supervision supporting IPRS Therapists and Network Practitioners to deliver treatment in line with NICE Guidelines and company policy and Network KPIs. To liaise with IPRS Health clinicians and network clinics to gather sufficient information on a patient's progress to enable case management decisions to be made. To make appropriate recommendations around CYP case management in terms of treatment and onwards referral as required on a case-by-case basis. To respond to clinical queries from IPRS Therapists, Network Practitioners and patients, and conduct CYP case reviews. To ensure that any recommendations for further treatment, onward referrals or clinical investigations are reasonable using clinical reasoning, clinical experience/knowledge and current evidence. To ensure that IPRS Therapists and Network Practitioners are following company policies and procedures in the conduct of their work with CPY, and provide guidance on questions of policy and procedure. To review CYP e-forms, reports submitted by Network Practitioners and carry out full file reviews of patients to ensure safe and effective care is being delivered in line with policy, operational and clinical guidelines. To liaise with patients, family members, Network Practitioners and other professionals as required. To help manage and escalate CYP cases where clinical risk or safeguarding concerns have been identified. Provide mental health escalation cover, supporting with general queries, clinical report checks and risk and safeguarding queries ensuring these are responded to within service level agreement (SLA). Take part in clinical audits for Network Practitioners and feed back into individual practitioner case management and wider service quality improvement initiatives. Ensure compliance with all statutory and legal regulations (e.g. access to medical records, Data Protection Act). Participate in service improvements To improve client satisfaction by ensuring the patient journey accurately reflects the IPRS triage and case management service. To support the Mental Health Network Clinical Operations Manager with implementation of new fully case managed client contracts and support the training of new Clinical Case Managers accordingly. Provide out of hours clinical support on a rota basis during service opening hours of 8am-7pm Monday- Friday, and on a Saturday 9am-1pm. To carry out initial CYP assessments, providing a good quality assessment with recommended treatment in line with patient's policy.

Requirements:

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We are looking for our new

Mental Health Children's and Young Person Case Manager

to be a team player, communicate effectively with internal and external customers verbally and in writing, time manage to meet agreed deadlines in a demanding environment and to be motivated to contribute to helping thousands each year.




To be seriously considered for this role, please have the following:

Qualifications:

Have a professional qualification in Cognitive Behavioural Therapy (CBT)

Hold full BABCP accreditation having had their first audit with the BABCP

Experience:

Minimum 3 years CBT experience working with children & young people through both virtual and face to face treatment and assessment Experience of clinical case management

Knowledge:

You will be computer literate with good Excel, Word and PowerPoint skills.

Skills:

Ability to communicate effectively with internal and external customers verbally and in writing Ability to time manage effectively and demonstrate excellent organisation skills Ability to demonstrate an understanding of the patient and their needs Logical decision making and a pro-active approach to operational and clinical management Ability to demonstrate attention to detail

Other information:

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Salary 41,000 - 48,000 per annum

Hours 40 hours per week full time, (part time may be considered)

Working pattern Monday to Saturday

Location Fully Remote - Must reside in the UK

Employee Assistance Programme including free confidential counselling High-street discounts 25 days' annual leave plus 8 days' bank holidays; increasing with completed years' service & opportunity to purchase additional leave Moving Day Leave Membership of the Company pension scheme Recruit a Friend bonus scheme - up to 1,500 Environmental Initiatives Westfield Health Cash Plan Free Eye Tests every 2 years * Free annual Flu-Vaccination