Job Description

Children's Complaints and Customer Service Co-ordinator

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Employer:

Knowsley Council

Salary:

38,626 - 40,476 per annum

Location:

Knowsley Metropolitan Borough Council, Municipal Buildings, Huyton, L36 9UX, Hybrid Working

Contract:

Permanent

Working Pattern:

Full Time

Hours:

36 hours per week. Consideration will be given for part time working..

DBS Check:

Enhanced

Closing Date:

27/07/2025 at 23:59

Reference:

CVP 0394 Knowsley Council is an award winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.



We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.



Come join us and be part of our success.



Do you want to work as part of a supportive team who strive to get the best out of every employee like the people in this video? https://vimeo.com/1088308008/edacde7846?share=copy



Are you someone who has excellent customer service skills?



Are you motivated to improve the experiences Children and Families through effective customer service?



Do you have the skills and experience to respond to Children's stage 1 complaints, understand and collate the themes of complaints and integrate these into our practice improvement plan to continually learn and develop?



Are you passionate about Children and Families receiving a high-quality service? If so, you may be the perfect candidate for this role?



At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.



We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.



We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.



At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:



Debbie Trill on Tel: 0151 443 3836 or Dion Jennings on Tel: 0151 443 2027

Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification and should be a maximum of 1-2 pages.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

How to apply

To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.

You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.