Job Description

Customer Service Co-ordinator / Service Advisor
Are you a customer-focused professional with a passion for delivering exceptional customer service?
Do you thrive in a fast-paced environment, delivering top-quality service to customers?
If so, we want YOU to join our team at Donnelly Group, Maydown.
About the role
At Donnelly Group, we pride ourselves on providing an outstanding customer experience. As a Customer Service Co-ordinator / Service Advisor, you'll play a key role in ensuring our customers receive the best service possible, acting as the crucial link between our customers and our expert technicians.
What You'll Be Doing
Acting as the first point of contact for customers, providing a friendly and professional service.
Managing service and repair bookings, keeping customers informed at every stage.
Coordinating with the workshop and parts teams to ensure smooth operations.
Advising customers on service and maintenance plans to keep their vehicles in top condition.
Delivering exceptional customer satisfaction through clear communication and attention to detail.
The role will involve face to face and over the phone interactions with customers and colleagues.
What We're Looking For
A customer service champion with excellent communication skills.
Strong organisational abilities and attention to detail.
A team player who thrives in a busy, fast-paced environment.
Previous experience in a Service Advisor, customer service, or administrative role
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunites employer.
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
About the company
As Northern Ireland's largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
Required Criteria

• Excellent organisation and time management skills
• Previous experience in a customer service role
• High levels of IT competence; including MS Office and working knowledge of a CRM system
• A full valid drivers licence

• Knowledge of vehicle parts would be advantageous

• Customer Service
• Establishing Rapport With Clients
• Exceptional Customer Service Skills
• Time Management/Organisational skills
• Upselling
• Exceeding Customer Expectations
• Working Under Pressure