Job Description

Claims Advisor

Patons Insurance are a leading taxi insurance provider based in Glasgow, Edinburgh, Dundee, Middlesbrough, Liverpool, Manchester and London.

The Job:

Based in our Glasgow office, a Claims Advisor is responsible, and should take personal ownership, of all aspects of a customers claim, be it by phone, in person, via post, e-mail, website or referrals whilst ensuring the Company and FCA rules and guidelines are followed.

What you will do:

Provide an excellent level of customer service (dealing with claims and queries) as a Claims Advisor offering support from the initial reporting of a claim to arranging repairs, liaising with Insurers, Body shops, Solicitors and Claims Management services etc in connection with claim requirements.

To provide a friendly and efficient service notifying customers of all relevant information complying with the company and FCA requirement.

Plan and process all claims jobs to efficiently control your own, and others within the teams, workloads ensuring individual and company service standards are achieved.

To achieve objectives of individual and team goals and to contribute to the team developing effective relationships internally and externally.

Make a positive input into the team effectiveness, suggesting improvements to work systems and processes.

Lead by example and be an active part of the team in achieving service and admin goals

Ensure company brand materials and working space meet and exceed company presentation standards

Keep your product and industry knowledge relevant and up-to-date

Adhere to both Company and FCA rules and guidelines

Any Ad-hoc duties that may be deemed relevant by management

What you need to bring:

2 years experience in an insurance claims administration role

Product knowledge and Industry Experience

Motivational Skills

Customer Service Skills

Results driven

Self-Motivation

Teamwork

Organisation and Time-Management skills

Oral and Written communication skills

IT literate

Salary is dependent on experience

Job Types: Full-time, Permanent

Pay: 24,000.00-30,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme Private medical insurance
Schedule:

Monday to Friday
Experience:

Insurance Claims Administration: 2 years (required)
Work Location: In person