Job Description

About Us

We are a dedicated team specialising in personal injury claims. We pride ourselves on exceptional client care, efficient case management, and achieving positive outcomes. As we continue to grow, we are seeking a Claims Administrator to help onboard new clients and support the smooth running of our personal injury claims department. Full training will be provided.

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The Role

As a Claims Administrator, you will play a vital role in the initial stages of the claims process, ensuring each new client's file is accurately set up and ready for progression.

Your responsibilities will include:

Onboarding new clients, gathering key information, and ensuring all necessary documentation is received. Verifying and fact-checking client details and supporting evidence. Creating and maintaining digital files on our in-house case management system. Ensuring all data is entered accurately and in line with internal processes and compliance standards. Liaising with clients, colleagues, and external parties to obtain any missing information or clarification. Supporting the wider legal and administrative team to ensure cases are prepared efficiently for the next stage. Maintaining confidentiality, accuracy, and attention to detail in all aspects of file handling.
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What We're Looking For

Essential:

Excellent attention to detail and strong organisational skills. Confident communicator with a professional and empathetic manner, especially when dealing with ex-service personnel. Strong IT skills and ability to learn new systems quickly. Ability to manage multiple tasks and prioritise effectively. Positive, proactive approach to work with a strong sense of responsibility.
Desirable:

Previous experience in a legal, claims-handling, or administrative role, with relevant claims management system experience. Understanding of personal injury claims (advantageous but not essential). Experience working in a client-focused or regulated environment.
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What We Offer

Full training and ongoing support in personal injury claims processes. A collaborative, supportive, and friendly team environment. Opportunities to progress into claims handling or other specialist areas as you develop. Competitive salary
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How to Apply

If you're organised, detail-oriented, and passionate about supporting clients from the very start of their journey, we'd love to hear from you.

Please send your CV and a short covering letter explaining why this role appeals to you. Suitable candidates will be contacted to discuss next steps.

Job Type: Full-time

Pay: From 22,000.00 per year

Benefits:

On-site parking
Work Location: In person