Job Description

Description

You'll be an essential part of the Member Legal Services team providing administrative support to the team and supporting the claims processes and policies in an administrative capacity.

Key Responsibilities

Track and process invoices from panel solicitors and independent contractors Setting up new panel firms on the Claims system Creating and monitoring Claims System related IT tickets Respond to panel firms queries in relation to Claims system issues Assist the team with claims processing Support with the administration of appeal processing and monitoring Track and manage file transfers between solicitor firms Assist Claims Handlers with effective diary management and follow up with panel firms when as and when required Adhere to department's standard operating procedures at all times To receive company training as may be necessary and attend staff meetings when required Other administrative tasks as and when required

Skills, Knowledge and Expertise

Previous administration experience Excellent communication skills and able to build relationships Well organised, with excellent attention to detail and the ability to multitask and use initiative Proficient in MS Office suite Professional, courteous and able to work confidentially



Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager, on behalf of Head of the Department.

Benefits

We offer multiple benefits to our HQ employees including: flexible working, hybrid working, competitive salary, life assurance, private healthcare, enhanced pension contribution, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more....

About Police Federation of England and Wales

The Police Federation of England and Wales is the staff association representing 150,000 police officers and special constables up to and including the rank of chief inspector. We have a statutory obligation to ensure the views of our members are accurately relayed to government, opinion formers and key stakeholders. To ensure this we measure the work we do and what we seek to achieve against our organisational aims and objectives.