Job Description

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Claims Advocate - Wholesale Professional Indemnity - Design & Construction & PI
Are you an experienced PI Claims professional ideally with knowledge of London Market claims processes and procedures.
Are you excited to join a claims team that handles PI design and construction claims on behalf of some of the world's most recognised Professional Services Groups ?
If so, we have a fantastic hybrid role with flexibility to work both virtually and from our Chelmsford office with occasional travel to London for Client or business needs.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed
What the day will look like
In this exciting role, you will be primarily responsible for the management, strategy and process for the notification, agreement, collection and successful settlement of a portfolio of Financial Lines claims. Your key responsibilities will include:

• First notification of loss for Design and Construction PI claims
• Negotiation and liaison with markets, clients, placement teams, specialists, network offices, underwriters and appointed authorities (loss adjusters, lawyers etc).
• Conduct data analysis to establish the claims history for a particular client or business portfolio, and to identify trends and patterns in claims for a client or business segment
• Negotiate the payment and settlement of claims with clients and underwriters
• Coordinate discussions and, where appropriate, meetings to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement.
• Engage with the Head of Professional lines Advocacy in the strategy to conclude contentious claims
• Daily use of ECF with market and client facing claims advocacy
• Working as part of the team and autonomously
• Office attendance minimum two days and three days per week on a rotational basis
• Detailed knowledge of product line, with at least 5+ years London market experience
• Opportunity to work on other PI lines of business, including Architects, Engineers, Brokers E & O, law firms

How this opportunity is different
Our Global Claims team at Aon is truly welcoming and team focused. We have a wealth of experience on hand ready to coach and mentor new members of the team to become the very best Claims Specialists that they can be. With hybrid working, a comprehensive and flexible benefits package and outstanding career possibilities this is a phenomenal opportunity and time to join our team.
This role is integral for this client sector within the professions team, and could involve some travel and exposure to other lines of professions claims.
Skills and experience that will lead to success

• Detailed experience in handling claims for national and international design and construction firms, including architects and engineers, sub contractors etc of at least 5+ years London market experience
• This role will include both client and market facing requirements and organising, co participating in person and team meetings
• Previous experience interacting with senior client stakeholders and risk manager would be advantageous
• Handling single project specific, annual and binding facility placements
• Knowledge of Professional Indemnity Claims and confidence to coordinate and initiate discussions with our networks, clients, underwriters and experts
• Experience of the CLASS and ECF Processing system (preferable)
• Proficient in word and excel
• Strong Interpersonal skills
• Full cycle client account ownership from FNOL to settlement conclusion
• Keen to apply product line knowledge to enable exceptional client claims outcomes

How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
2568400

Skills Required