Job Description

The Role

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Claims and Customer Services Executive

Circa 28K, rising to 30k after probation period

Full Time position

Permanent Contract

Location: Laurencekirk Office

37.5 hours over 5 days, Mon-Fri

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Laurencekirk Agency.

About the role:

To be first point of contact for customers for general insurance claims Liaising with relevant stakeholders, e.g., claims department, loss adjusters etc on claims matters Processing claims in line with company guidance Answering customer telephone inquires Processing Mid-Term Adjustments on customer policies

About you:

Must be proficient in all Microsoft office packages Insurance background advantageous but not essential Minimum of 2 Scottish Highers or equivalent

Our commitment to you:

Full support and training to do the job Opportunity to develop career as desired.

Benefits:

Competitive Salary Opportunity to progress Supportive work environment Employee health cash plan Good work/life balance


Please apply in writing with CV and covering letter to: ryan_carroll@nfumutual.co.uk

Closing date for all applications: 30/05/2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.