Job Description

Join us as a Claims and Insurance Co-ordinator at Thirteen Group!
Role Overview:
Thirteen Group is on the lookout for a Claims and Insurance Co-ordinator to join our Assurance and Compliance team.
As the backbone of our claims management arrangements, we're looking for a proactive and detail-oriented individual to join us. You'll be the key contact for disrepair claims and insurance queries, as well as helping to drive continuous improvement of our claims management and insurance service.
We're happy to consider your application on a development basis. If you're looking for development into a specialist role, and you've got some great transferable skills and experience, we want to hear from you! We'll provide you with comprehensive training and development to thrive in your new role.
This is a hybrid role, so you'll work mainly from home and at least one to two days a week from our fantastic office at Hudson Quay in Middlesbrough. We'll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.
Thirteen Benefits:

• Salary - Working up to a salary of 34,750 per annum
• Annual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension - up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health - save money on common health expenses and get access to health and wellbeing support services.
• T'dar - our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave

Key Responsibilities:

• As the main contact for insurance and disrepair claims, you'll co-ordinate the full process, in line with established procedures and processes.
• Working as part of a small Assurance team of four, you'll ensure claims are managed effectively and efficiently.
• Provide specialist advice on claims management processes and requirements and deliver training sessions.
• As an ambassador for Thirteen, you'll co-ordinate and develop great relationships with external partners and internal teams.
• Collate and maintain claims data to support insurance renewals and reporting.

About You:

• Someone who can work methodically, both on an independent and collaborative basis, to meet deadlines and schedules.
• Experience of participating in projects with a variety of stakeholders.
• Fantastic communication and negotiation skills to handle sensitive situations.
• Analytical mindset with the ability to interpret complex data and identify process improvements.
• Confident using a range of IT systems and applications.

Why Thirteen Group?
We're more than just a housing association - we're a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that's local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested?
For more details, please refer to the attached documents.
If you'd like to talk more about the role, please contact Carolyn Halpin, Head of Assurance and Compliance on 07769 882098 for an informal discussion.
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
As part of our hiring process, if you're successful we'll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

Skills Required