Job Description

CLAIMS ASSESSOR

Office location: between Harrogate and York YO26 9SS
Hybrid working available (within the UK)
37.5 hours per week
Salary: 25,000+ per annum based on experience

Benefits

Up to 33 days' holiday plus long service increase (FTE) Family friendly benefits Private health insurance Staff policy discount Workplace pension scheme Free staff gym Free parking Onsite kindergarten (discounted fees available)

Who we are

The Insurance Emporium protects many of the passions that make our lives so rich. Whether it's your pets, horses, caravans or more, our insurance products are designed to work for you as an individual.

Winners of 'Insurer of the Year' at the Yorkshire Financial Awards four years in a row. The recognition doesn't stop there; the Moneyfacts Consumer Awards has seen both our Products and Claims Service marked as 'Best'! In fact, we've scooped up over 25 awards in the last 5 years!

Want to join an award-winning Team?

Who we are looking for

It would be advantageous if you have worked within the insurance sector/financial sector previously, but that's not as important as possessing these skills:

Team player

- team spirit should be the cornerstone of your professional approach

Exceptional communication

- both verbal and written & finely tuned interpersonal skills

Meticulous attention to detail

- unwavering commitment to detail

Impeccable organisation

- ability to organise tasks/work to optimise efficiency

Masterful time management

- adept at managing time, working to targets/deadlines

Dedicated work ethic

- you can thrive in a fast paced and busy working environment

Policy expertise

- to learn, understand and interpret our policy wordings

Customer service

- ability to provide excellent customer service, first time, every time

What the role entails

Reporting to a Claims Team Lead the role will be focussed on:

Handling varied, niche Insurance Claims both verbally and in writing. Ensuring all Claims are assessed efficiently and to an excellent standard Handling a variety of customer calls promptly, efficiently and professionally Responding to customer queries via email Developing an excellent understanding of our products, assessment and regulations Proactively identifying risks and trends Proposing innovative ideas to the Claims Team Leads Dedication to professional development and customer journey Ad hoc duties as required by Claims Team Leads and the Claims Manager

Please note the successful candidate will be required to undergo a Basic DBS check

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee discount Enhanced maternity leave Enhanced paternity leave Flexitime Free parking On-site gym On-site parking Paid volunteer time Private medical insurance Referral programme Sick pay Work from home
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in York YO26 9SS

Application deadline: 31/07/2025