Legal & General (L&G) is a leading UK financial services group and major global investor.
We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.
We're a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
Are you ready to make a meaningful impact? We're looking for a dedicated and detail-oriented
Claims Consultant
to join our dynamic team in Hove.
This is a
full-time, hybrid position
of
35 hours per week
, offering the flexibility of remote work combined with the benefits of in-office collaboration.
What you'll be doing:
Validating and determining eligibility of Group Protection claims against policy terms and conditions
Requesting medical evidence on new and existing Group Protection claims, to judge what medical evidence to obtain in line with Legal & General's philosophies or in line with specified instructions
Calculating benefits to be paid in the event of an eligible claim
Requesting and gathering outstanding claim requirements from internal and external customers in a timely manner
Developing and building strong relationships with IFA's and Policyholders (employers) to deliver positive customer outcomes
Supporting our programme of continuous improvements by contributing ideas and engaging with projects
Ensuring a consistent, timely and accurate level of service is maintained in line with service level agreements. Ensuring we meet customers' expectations, in line with Legal & General's Customer Experience and Treating Customers Fairly policies
Adhering to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular GDPR, the Access to Medical Reports Act (1988) and Legal & General's Confidentiality policy
Qualifications
Who we're looking for:
IT skills Word, Excel and other Microsoft products
GSCE English and Maths minimum
Customer service and/or admin experience within Insurance or Financial Services
Excellent written and verbal communication skills
Ability to multi-task and prioritise workload to meet targets and deadlines
Excellent accuracy and attention to detail
Good problem solving and investigative skills
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
There are the many discounts we offer - both for our own products and at a range of high street stores and online
In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.