Job Description

Description

An exciting opportunity has arisen for a Claims Coordinator based in our Finance Department at our Walworth depot.



Accident and claims management is critical to the business. The purpose of this role is to both identify patterns and trends that will help mitigate future accidents, as well as working alongside the Insurance and Claims partners to minimise the risk and cost of third party claims arising once unfortunate incidents have taken place.

Working closely with other internal staff to support accident investigations, collating information from third parties and depots, and liaising with company claims handlers, this role is fundamental from both a safety and cost perspective.

Key Responsibilities

Collating the necessary information for claims and investigations, and sharing it with our Wider Claims Team and Depots. Coordinating the investigation of incidents notified via Customer Care and TPs, looking to mitigate the risk of claim arising. Investigating Police Requests, acting upon the receipt of Court Documents, and MOJ Portal Claims, working within specific time constraints. Keeping up to date records of incidents/claims, specifically employee injuries and high value claims. Reporting weekly to the I&C manager on serious incidents. Supporting our claims handlers and internal engineering teams in the collation of Cost of Repair forms for uninsured loss recoveries. Providing reports on Outstanding CORs for the Insurance & Claims Manager and members of the finance team. Monitoring recovery cheques received, reporting on any variances. To support the Insurance & Claims manager in improvements and best practice across the business in conjunction with the wider claims team. Attend quarterly meetings with Insurance & Claims Manager and the wider claims team. Attend quarterly DSM Meeting with DSMs and Operations Manager. To liaise with the FNOL & Intervention provider, claims handlers, solicitors and loss adjusters. Other ad-hoc administrative tasks such as managing the post for the department.

Skills, Knowledge and Expertise

Be well organised with good attention to detail. Have strong IT skills, particularly Word and Excel. Have effective communication and customer relation skills (written and verbal). Have account management skills to co-ordinate multiple external stakeholders. Be comfortable working as a part of a team and equally on own initiative. Have a flexible approach and be prepared to work outside normal hours to meet deadlines or work demands.

Benefits

Free travel on all TfL routes for you and a friend or family member (once you've worked with us for three months) Free online and face-to-face counselling, legal advice and more through our employee assistance programme Our contributory pension scheme - you put in 5% of your salary each month and we'll add 3% on top. Our pensions also include a death-in-service benefit which pays out a tax-free lump sum if you die while you're employed by us Life insurance (if you sign up to the pension scheme) Employee benefits from shops and retailers - including Apple, Adidas, Nike, Vue, Odeon, Sainsbury's, Asda, Morrisons and more

About Transport UK London Bus

Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate approximately 11 per cent of the capital's world famous red bus network, running around 950 vehicles and employing around 2,900 employees across six busy depots in Central, South and West London. We run a number of routes, carrying over 150 million passengers a year on TfL's contracted bus network.

Transport UK London Bus is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. This means we take a zero-tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under-represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request.