Job Description

The Company
We are recruiting on behalf of a leading global insurance organisation. They are seeking a Construction Claims Manager to join their London office. This is a senior role, dealing with complex, high-value, and often international construction losses, with a focus on Employers' Liability (EL), Public Liability (PL), and Contractors' All Risk (CAR) insurance.
The Role
As Construction Claims Manager, you will be deployed on the most complex cases, providing technical expertise and supporting clients through challenging claims. Responsibilities include:
Managing complex construction claims (EL, PL, CAR) from notification to settlement
Acting as senior point of contact for clients on high-value and sensitive matters
Negotiating with insurers and other stakeholders to achieve resolution
Providing technical claims advice and ensuring clients are kept fully informed
Producing accurate reports and maintaining claims records
Supporting colleagues by sharing specialist knowledge and expertise
About You
Strong experience handling construction-related claims, including EL, PL, and CAR
Background in insurance or legal claims handling
ACII qualification (or working towards) desirable
Familiarity with CLASS and ECF systems an advantage
Strong communication, negotiation, and organisational skills
Able to manage a busy caseload with accuracy and attention to detail
Why Apply?
This is an opportunity to step into a senior claims position where you will:
Work on interesting and challenging international claims
Have greater autonomy and responsibility in your work
Play a key role in supporting clients on high-profile cases
Access a clear pathway to management and leadership within a global organisation
Benefits
Competitive salary
25 days annual leave (plus bank holidays), with option to buy additional leave
Defined contribution pension with employer contribution
Life insurance (4x salary, with option to increase)
Income protection (50% of salary, with option to increase)
Health cash plan or private medical insurance
Share incentive schemes and employee stock purchase plan
Volunteering leave and discounted gym membership
Season ticket loan and a wide range of lifestyle and family benefits

Skills Required