Job Description

Req # 9360
Bedford MK44 3JZ, UK




Posted Tuesday, 25 November 2025, 19:00
Copart UK Ltd are looking for a

Claims & Engineering Support Advisor

to join our growing Claims Settlement team at our Head Office in Bedford. This is a key role that ensures our claims and engineering processes run smoothly, efficiently, and in full compliance with company and seller policies.



As a Support Advisor, you will deliver high-quality administrative and customer support, helping to drive operational excellence across the department.

Main duties & responsibilities

Deliver high-quality administrative and customer support across multiple channels. Ensure excellent customer experience for internal and external stakeholders. Produce accurate and timely MI reports for Claims Settlement & Engineering teams. Administer claims and engineering instructions, ensuring timely and compliant completion. Meet quality, productivity, and service delivery targets. Support colleagues, provide cover during peak periods, and contribute to a positive team environment. Manage departmental telephony, handling inbound calls professionally. Perform additional duties as directed to support continuous improvement. Set up Lots and engineering report requests in Audatex following guidelines and seller rules. Assist the engineering team with travel arrangements, training logistics, uniforms, and equipment. Process purchase invoices through Coupa for line manager approval.

What we need from you:

Strong customer service skills. Excellent attention to detail. Outstanding communication and interpersonal skills. A strong team player with a positive attitude. Energetic, self-motivated, and proactive. Excellent computer and data entry skills. Proficient in Microsoft Office (Outlook, Excel, Word). Good literacy and numeracy abilities.

What we offer you in return:

Monday to Friday working

Time For You:

Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.

Give Back:

Receive a paid day to volunteer for a charity of your choice.

Health & Wellness:

Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.

Appreciating You & Others:

Celebrate special moments with access to our Recognition Hub and E-card collection.

Your Future:

Join our contributory workplace pension scheme for financial security.

Investment:

Purchase shares in our global company at a discounted rate.

Fitness & Health:

Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.

Life Assurance:

Enjoy peace of mind with our life insurance coverage.

Exclusive Discounts:

Access our deals hub for savings on everyday purchases and family activities.

Goal Support:

Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.
Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.



Job Details


Pay Type

Salary

Hiring Rate

26,208 GBP

Bedford MK44 3JZ, UK