Job Description

Do you have experience of case management and handling Insurance claims?


Looking for a role where you can use your investigative and negotiation skills?


Then National Highways have the role for you.


We have an exciting opportunity for a Claims Handler to join the Green Claims Team. As a Claims Handler for a 12 month fixed term contract you'll be responsible for managing a portfolio of cases; working with a range of stakeholders to ensure the collation of robust information cost packs meets the quality standard required and claims are settled in a timely manner.

The roles will be on a hybrid working basis and you will be required to work 2 days per week in the Basingstoke Office.

Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide recommendations to the Claims Manager on resolutions. Work closely with the legal department and barristers to discover supporting evidence for claims, ensuring all decisions withstand scrutiny and are compliant with regulations and legislation to protect National Highways. Closely work with insurers, service providers, Traffic Office service, ROC/RCC, inspectors, quantity surveyors, estimators, and area teams to obtain information to support case resolution in a timely manner. Successfully close cases either through negotiation with insurers and loss adjusters to agree settlement figures or by sending the Claims Manager recommendations on the best value outcome. Produce recommendations and reports for the Claims Manager, ensuring these are all recorded accurately for auditing purposes, providing robust arguments to aid decision making on individual cases.

About you.

Experience of handling cases, within an insurance claims environment (desirable). Excellent negotiating and client management skills. Able to work under pressure and prioritise workload effectively. Excellent interpersonal, communication skills. Previous experience in office administration, and competent IT skills; particularly Microsoft Word and Excel

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.


Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.


We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.


External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.


We are committed to creating a diverse environment and welcome applicants from all backgrounds.