Job Description

About us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.


Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.


Useful links:


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About the role:

As Ground Movement claims handler, we want you to be the focal point for our customers guiding them though the claims process from start to finish. Working closely with our surveying team and our suppliers, you will have a customer-focused approach, delivering excellent customer service to our customers in their time of need.

Key Responsibilities:

Provide excellent customer service, over the phone and in writing. Conduct initial assessments of new claims, including reviewing policy documents Manage a caseload of subsidence claims from inception to completion Appoint and instruct professionals, such as surveyors to investigate the cause and extent of damage Communicate regularly with our customers, third parties and contractors to provide updates on claim progress and answer claim queries Review and analyse reports from our external experts Maintain accurate and detailed records on claims Identify and escalate complex or high-value claims to management as required.

Key Requirements:

At least 2 years experience in a household insurance claims handling role Knowledge/understanding of subsidence is desired though not a requirement Tact and assertiveness when dealing with customers who may be distressed or angry Helpfulness and a passion for customer service

In return, we can offer you:

Basic Salary 25,000-30,000 (DOE) as well as market leading benefits.


25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym Free on-site parking Free on-site breakfast bar Complimentary on-site snacks and soft drinks Discretionary performance related bonus An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.


We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.


Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.


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